Operations & Analytics Manager

Operations & Analytics Manager – Professional Services A growing and highly regarded professional services organisation is seeking an experienced Operations Manager to support business performance, operational efficiency, and data-driven decision making across the organisation. This is an excellent opportunity for a commercially minded operations professional who thrives in a fast-paced, evolving environment. The successful candidate will play a key role in overseeing operational processes, reporting functions, systems performance, and cross-functional projects while managing a small operational and analytics-focused team. Key Responsibilities • Lead operational reporting and management information (MI) processes • Oversee data accuracy, governance, and business-critical reporting systems • Manage a team to develop dashboards and reporting tools using platforms such as Power BI and SQL • Support operational improvement initiatives and business transformation projects • Work closely with senior stakeholders across technology, compliance, marketing, and business support functions • Maintain operational procedures and ensure process consistency • Monitor operational risks and support compliance with regulatory requirements • Contribute to ongoing AI, systems, and data strategy initiatives • Manage and mentor members of the wider operations team About You • Proven experience in a senior operations or business operations role • Strong background in data analysis, MI reporting, and business intelligence tools • Working knowledge of SQL and data reporting platforms such as Power BI or Tableau • Experience working with CRM or case management systems • Excellent stakeholder management and communication skills • Comfortable leading operational change and continuous improvement projects • Commercially aware with strong analytical and problem-solving abilities • Experience managing teams within a professional services or fast-paced business environment would be advantageous • Interest or exposure to AI, automation, or data-led operational strategy is highly desirable Salary & Benefits • £60,000 DOE • Hybrid working available following probation • Generous annual leave allowance plus additional holiday incentives • Private medical cover available after qualifying period • Enhanced family-friendly policies • Supportive and collaborative working environment This is a fantastic opportunity to join a successful and growing organisation where operations, technology, and data play a central role in business success. To apply, please submit your CV for immediate consideration.