Operations Coordinator – AOG Logistics

Our client, an industry leading organisation which provides award winning, time critical freight forwarding & logistics solutions for the Aerospace industry, are recruiting for an Operations Coordinator – AOG Logistics to be based at their offices in the London, Heathrow area. On offer: • Working Hours: 4 days on / 4 days off shift pattern, 0700 to 1900 • Market leading salaries for the right candidates. • An opportunity to join an award-winning organisation known as a leader within the field of aerospace logistics • Healthcare Cash Plan, including dental and vision • Incremental holidays based on length of service, with an additional day off for your birthday • Contributory pension scheme • Life assurance • Employee Assistance Programme • Free on-site parking Main Purpose of the Role: The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers. Duties and Responsibilities: • Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers. • Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements. • Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries. • Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system. • Ensure compliance with all statutory aviation requirements, health and safety policies, and the companies Quality Management System. • Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business. To be Considered: • Proven AOG or air export freight forwarding operations experience • Thrives in a fast-paced, customer-driven environment. • Has strong organisational, communication, and problem-solving skills. • Demonstrates a solid understanding of UK customs law and procedures. • Has experience with Customs Declaration Service and knowledge of Cargowise (preferred). • Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel. • Ideally has Dangerous Goods compliance certification. • Can work independently, using their initiative to assess data and propose solutions For more details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry