Operations Manager

Operations Manager / Finance The OpportunityAre you an experienced Operations Manager looking to take the next step in your career within a regulated financial services environment? We are recruiting on behalf of a well-established and growing financial planning business seeking an organised, proactive, and commercially minded Operations Manager to oversee the day-to-day running of the business. This is a varied and rewarding position where you'll play a key role in driving operational efficiency, supporting business growth, maintaining regulatory compliance, and working closely with senior leadership to deliver strategic objectives. Key ResponsibilitiesFinance & Business Operations: • Reconcile business income within the CRM system. • Assist with the preparation of management and company accounts. • Process monthly payroll. • Manage P11D compliance. • Oversee introducer payments. • Complete company bank reconciliations. • Manage and maintain the firm's technology systems and software. Compliance & Governance: • Prepare and submit regulatory returns. • Maintain Appointed Representative compliance. • Liaise with regulators and external compliance consultants. • Monitor Continuing Professional Development (CPD) requirements. • Coordinate Chartered status renewals. • Oversee the firm's Training & Competence (T&C) framework. • Manage Professional Indemnity Insurance renewals. • Monitor file reviews and produce management information (MI). • Chair Investment and Proposition Committee meetings. • Conduct regular adviser performance meetings. Human Resources: • Coordinate recruitment activities. • Prepare employment contracts and maintain HR documentation. • Organise annual performance reviews. • Manage employee engagement and incentive programmes. Business Operations: • Oversee IT systems, cybersecurity, hardware and software. • Coordinate board meetings and business planning activities. • Support marketing initiatives and operational projects. • Manage relationships with external suppliers and service providers. • Liaise with external accountants where required. About YouWe're looking for someone who has: • A minimum of 5 years' experience in an Operations Manager or Senior Administration role within a regulated financial services business. • Previous experience managing and developing teams. • Degree-level education. • A Level 4 Diploma, PRINCE2 qualification or accounting qualification (desirable). • Advanced Microsoft Excel skills and experience using CRM and back-office financial planning systems. • Excellent organisational and time management abilities. • Outstanding attention to detail. • A proactive, solutions-focused approach with strong communication skills. • The ability to prioritise multiple responsibilities in a fast-paced environment. Salary & BenefitsFollowing successful completion of probation, you'll receive: • Salary of £45,000-£55,000, depending on experience. • Quarterly bonus scheme with annual earning potential of up to £11,000. • Private medical insurance. • Travel insurance. • Gym membership. • Excellent pension scheme. • Generous annual leave entitlement. • Hybrid working, with the opportunity to work from home up to two days per week. If you're an experienced operations professional who enjoys improving processes, leading teams, and making a real impact within a growing financial services business, we'd love to hear from you. Apply today to find out more.