Operations Manager Nights

Operations Manager Operations Manager - Nights (16:30pm - 12:00am) 5 month Fixed Term Contract Purpose of the role: You will represent Dee Set as the UK's leading provider of end-to-end retail solutions. Responsible for delivering all set KPI's, lead times, QC checks, ensure profitable growth of existing business / develop new business opportunities and support Head Office Client Operations in establishing, implementing and monitoring achievement of strategic objectives. I will role model my behaviours through being professional, leading by example and being innovative in everything I do. Key Areas & Responsibilities: • Provide leadership and direction to the Operations team. Set clear expectations, motivate team members, promote a culture of collaboration / innovation / continuous improvement and ensure that all Learning & Development / Scorecards are up to date. • Act as a problem-solver, addressing any operational challenges that may arise. Work proactively to find solutions and ensure high compliance / customer satisfaction. • Provide operations management support to a large warehouse team. • Implement SOP's for all processes within your department. • Ensure that all set KPI's are met and continuously look to improve processes whilst providing clear communication / reporting. • Mange the operations budget. Monitor expenses, identify cost-saving opportunities and ensure operations remain within budgetary constraints. • Monitor and deliver financial KPI's including sales and profitability. • Coordinate recruitment and scheduling. • Sourcing consumables and negotiating the best costs. • Development and succession planning of our colleagues. Skills & Experience Required: • A strong leader who can develop / challenge a large workforce and can deliver persuasive / compelling business propositions. • Be an excellent communicator with demonstrable negotiating and influencing skills. • Forward thinking, innovative and able to work in a challenging / fast paced environment with clear deadlines. • A good listener, that is highly customer focused, with a consultative and collaborative account management style. • Ability to build and maintain strong colleague and client relationships. • An ability to project manage and to collaborate with colleagues at all levels to ensure that the customer needs are met. • Have the ability to identify opportunities for process improvement and for making change happen. • Demonstrate a can-do attitude, with the drive and tenacity to complete tasks on time and to a high standard. • Excellent written, and oral communication skills. What's on offer: • Salary: £31,193.40 per annum (Pro rata) (dependant on experience) • Working Days: Monday - Friday - 16:30 - 12:00am • Location: Head Office (Fenton) Stoke on Trent • Exclusive discounts with a variety of retailers through our Colleague Hub INDMP