Out of Hours Business Travel Consultant

Out of Hours Business Travel Consultant Remote | Full Time Our client is an award-winning travel management company looking for an experienced Out of Hours Business Travel Consultant to join their growing Corporate Travel team. This is a fantastic opportunity for an experienced Business Travel Consultant who enjoys working independently, thrives in a fast-paced environment and takes pride in delivering exceptional customer service when clients need it most. What will I be doing? • Managing business travel bookings outside normal office hours. • Booking and amending flights, hotels, rail, car hire and other travel arrangements. • Providing emergency assistance and support to business travellers and repatriation clients. • Working closely with the daytime team to ensure a seamless handover and exceptional customer service. • Resolving complex travel issues quickly and efficiently whilst maintaining a calm and professional approach. • Building strong relationships with clients and delivering an outstanding level of service at all times. What experience do I need? Previous experience as a Business Travel Consultant is essential. • Experience using a GDS is essential (Galileo, Amadeus or similar). • Excellent worldwide geography and airfare knowledge. • Strong problem-solving skills with the ability to remain calm under pressure. • Exceptional customer service and communication skills. • Able to work independently and make decisions with confidence. • Available to attend a minimum two-week training programme onsite in the South of England What else do I need to know? This is a full-time position working 37.5 hours per week. Shifts are worked across five days and include every Saturday and Sunday. Weekend shifts are 08:00-16:30 or 13:30-22:00. Midweek shifts are generally 13:30-22:00, with flexibility to cover other hours when required. Once training has been completed, this role is fully remote.