PAM Process Automation Business Analyst - London

PAM Process Automation Business Analyst - Banking Client - London Duration: 12 months Rate: £600 - £650 per day Inside or IR35 - must use an umbrella. ****MUST HAVE CYBERARK EXPERTISE**** - CV will not be retained if you do not have this!! Role Summary We are seeking a Senior Business Analyst to support a strategic Privileged Access Management (PAM) automation initiative, with CyberArk as the core PAM platform. The role will focus on analysing, designing and operationalising automated PAM lifecycle processes, including privileged account onboarding, offboarding, modifications, safe management, permissions management and associated operational controls. Working closely with the Project Lead, PAM Engineers, CyberArk Administrators, Infrastructure, DevOps and Operations teams, you will capture and define requirements, document business processes, develop operating procedures and ensure successful transition into business-as-usual operations. This is an excellent opportunity for an experienced Business Analyst with a strong background in Cyber Security, IAM/PAM and operational transformation within a complex enterprise environment. Key Responsibilities • Gather, analyse and document business, functional and non-functional requirements. • Define and document end-to-end PAM lifecycle processes and automation requirements. • Create process maps, use cases, SOPs and operational procedures. • Analyse current PAM operations, workloads, pain points and automation opportunities. • Define acceptance criteria and support testing, validation and business sign-off. • Support business case development, including benefits, KPIs and success measures. • Facilitate workshops with business, security, infrastructure and operational stakeholders. • Support operational readiness, service transition and adoption activities. • Ensure traceability of requirements throughout the project lifecycle. • Produce clear stakeholder reporting, presentations and governance artefacts. Required Experience • 5+ years' experience as a Business Analyst within IT, Cyber Security, Infrastructure or IAM programmes. • Strong understanding of Identity & Access Management (IAM) and Privileged Access Management (PAM). • Experience working with CyberArk or similar PAM platforms. • Proven ability to document business processes, requirements, use cases and operating procedures. • Experience supporting process automation and operational transformation initiatives. • Strong stakeholder management and workshop facilitation skills. • Experience defining acceptance criteria and supporting UAT activities. • Excellent analytical, communication and documentation skills. • Experience working within Agile and/or traditional delivery environments. • Professional level English. Desirable Experience • Experience working on CyberArk implementations or PAM transformation programmes. • Understanding of PAM automation, workflow integration and DevOps environments. • Exposure to Infrastructure as Code, APIs, CI/CD pipelines or automation tooling. • Experience within highly regulated environments such as Financial Services. • Knowledge of IAM governance, compliance and audit requirements. • Business Analysis certifications (CBAP, CCBA, ECBA or equivalent). Personal Attributes • Structured and detail-oriented. • Strong analytical and problem-solving skills. • Excellent stakeholder engagement and communication abilities. • Process improvement mindset. • Able to work autonomously and collaboratively. • Outcome-focused with a strong appreciation for security, controls and operational resilience. • A strong team player and relationship builder. Please do send across an up to date CV to *Rates depend on experience and client requirements