Part-time Customer Service Representative

We are recruiting for a Part-time Customer Service Representative to join a well established company based in Leighton Buzzard, who are recruiting due to continued growth. This is a great opportunity for someone with previous customer service experience. Location: Leighton Buzzard. Working Hours: 09:00am - 15:00pm, Monday to Friday. You MUST be able to work all 5-days. Contract Type: Permanent. Duties: • Serve as the initial point of contact for customer inquiries and issues. • Identify and resolve customer concerns. • Develop in-depth product knowledge and provide accurate information to customers. • Assist customers with order processing, shipment tracking, and returns or exchanges. • Maintain accurate records of customer interactions and inquiries. • Support other departments to resolve customer issues and ensure a positive customer experience. • Maintain high customer satisfaction by building rapport and establishing strong relationships with customers. • Supporting the office with all admin related duties. • Ad-hoc duties as assigned by management. Skills/Requirements: • Previous customer service experience, within an office environment - essential. • Knowledge of order processing - essential. • Excellent people skills - essential. • Literate & numerical - essential. • Strong computer skills, with the ability and confidence to use CRM systems. • Ability to work 5-days a week, Monday to Friday - essential.