Patient Administrator

Flexible Part-Time Opportunity 2 Days Per Week | 8:00am 6:00pm Shifts | MondaySunday Flexibility Required We are looking for a Patient Administrator to join our Endoscopy team on a part time basis, at our Endoscopy unit in Birmingham. As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide. What you will do: • Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate • Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system • Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators • Assisting in the completion of month end administrative procedures for the management team • Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptly About you: • Experienced working in a customer or patient focused environment • Confident using Microsoft packages and other IT systems • Strong communication skills, both written and verbal • The ability to work independently and as part of a multi skilled team Job description Job responsibilities Flexible Part-Time Opportunity 2 Days Per Week | 8:00am 6:00pm Shifts | MondaySunday Flexibility Required We are looking for a Patient Administrator to join our Endoscopy team on a part time basis, at our Endoscopy unit in Birmingham. As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide. What you will do: • Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate • Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system • Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators • Assisting in the completion of month end administrative procedures for the management team • Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptly About you: • Experienced working in a customer or patient focused environment • Confident using Microsoft packages and other IT systems • Strong communication skills, both written and verbal • The ability to work independently and as part of a multi skilled team