Patient Advisor - Knowsley Medical Centre

Working front of house on our main reception desk greeting visitors and dealing with patients enquiries on a daily basis. Checking and arriving patients, ordering medication for patients, booking appointments and arranging home visits. Must have excellent telephone skills and communication skills. Care navigation will be required to direct patients to the appropriate Healthcare professional. Providing excellent standards of service to all our patients over the telephone and face to face. Addressing any concerns and reducing complaints coming into the practice ensuring the practice has an excellent patient satisfaction rate. Staff members will also be required to attend the practice monthly meetings, take minutess and prepare agendas. Applicants must be available to work between the hours of 8:00 and 18:30, Monday to Friday. Shifts will be allocated on a rota basis and be able to work at the sister site in central Bury when required. See Job Descruption for further details. Job description Job responsibilities Working front of house on our main reception desk greeting visitors and dealing with patients enquiries on a daily basis. Checking and arriving patients, ordering medication for patients, booking appointments and arranging home visits. Must have excellent telephone skills and communication skills. Care navigation will be required to direct patients to the appropriate Healthcare professional. Providing excellent standards of service to all our patients over the telephone and face to face. Addressing any concerns and reducing complaints coming into the practice ensuring the practice has an excellent patient satisfaction rate. Staff members will also be required to attend the practice monthly meetings, take minutess and prepare agendas. Applicants must be available to work between the hours of 8:00 and 18:30, Monday to Friday. Shifts will be allocated on a rota basis and be able to work at the sister site in central Bury when required. See Job Descruption for further details.