Patient Booking Coordinator

To answer incoming calls in a polite and professional manner To retrieve referrals from the e-RS software. To ensure that all new and follow-up patients receive an appointment within appropriate clinical and administrative timescales. To co-ordinate with the Rota Co-ordinator to ensure that an adequate number of clinic appointment slots are available at all times on the clinical system To monitor clinic cancellations, and to ensure the patients demographic details, clinic waiting times and other key data are accurately checked and actioned as necessary. To reschedule patient appointments which result in the cancellation of a clinic, ensuring that clinic slots are correctly cancelled and reallocated. To liaise with the GPwSI and or relevant GP on matters relating to clinical care. To respond to any queries from patients regarding administration of clinics and appropriately refer any clinical matters to the GPwSI in charge. To ensure the use of the internal system and associated systems are carried out according to practice guidelines and procedures To maintain appropriate patient records and spreadsheets including results and patient satisfaction. To provide patients with basic clinical advice To process correspondence To cover reception for clinics if necessary To carry out other administrative tasks as the need arises, either to comply with current service regulations or accepted current medical practice, or for the best interests of the service to patients Job description Job responsibilities To answer incoming calls in a polite and professional manner To retrieve referrals from the e-RS software. To ensure that all new and follow-up patients receive an appointment within appropriate clinical and administrative timescales. To co-ordinate with the Rota Co-ordinator to ensure that an adequate number of clinic appointment slots are available at all times on the clinical system To monitor clinic cancellations, and to ensure the patients demographic details, clinic waiting times and other key data are accurately checked and actioned as necessary. To reschedule patient appointments which result in the cancellation of a clinic, ensuring that clinic slots are correctly cancelled and reallocated. To liaise with the GPwSI and or relevant GP on matters relating to clinical care. To respond to any queries from patients regarding administration of clinics and appropriately refer any clinical matters to the GPwSI in charge. To ensure the use of the internal system and associated systems are carried out according to practice guidelines and procedures To maintain appropriate patient records and spreadsheets including results and patient satisfaction. To provide patients with basic clinical advice To process correspondence To cover reception for clinics if necessary To carry out other administrative tasks as the need arises, either to comply with current service regulations or accepted current medical practice, or for the best interests of the service to patients