Patient Care Navigator (Receptionist - Heworth Green/Victoria Way)

Main Duties 1.Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required. 2.Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way. 3.Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery. 4.Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals. 5.Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology 6.Ensuring that all consulting rooms are ready for use, tidy and well stocked. 7.Efficiently and accurately secure the premises safely when surgery is closed. 8.To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately. 9.To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals 10.Such other duties as may reasonably be delegated from time to time. Job description Job responsibilities Main Duties 1.Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required. 2.Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way. 3.Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery. 4.Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals. 5.Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology 6.Ensuring that all consulting rooms are ready for use, tidy and well stocked. 7.Efficiently and accurately secure the premises safely when surgery is closed. 8.To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately. 9.To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals 10.Such other duties as may reasonably be delegated from time to time.