Patient Service Advisor

Job Responsibilities The following outlines the core responsibilities of the successful candidate, these however are not limited to the below and tasks will vary depending on workload and staffing levels. Reception & Patient-Facing Duties • Provide reception cover during practice opening hours, including shift handovers and covering staff absence. • Greet, assist, and care navigate patients appropriately, both in person and via telephone. • Answer incoming calls promptly in line with practice protocols. • Make outbound calls to patients and external agencies as required. • Manage the appointments system, including triage, booking, amending, and cancelling appointments. • Coordinate home visit requests and complete relevant documentation. • Handle difficult or distressed patients with tact, empathy, and professionalism. • Advise patients on the practice complaints procedure where necessary. • Ensure patient records are accurate and up to date, including contact details. • Respond to patient enquiries and signpost to appropriate clinicians or external services. • Act as a chaperone for clinicians when required, in line with practice policy. • Maintain a clean, tidy, and welcoming reception area, including noticeboards and displays. • Register new patients and process patient deductions. • Communicate clearly with patients in line with current practice policies. • End of day checks • Monitor and maintain the reception area and notice boards. Administrative Duties • Complete administrative tasks accurately and within required timescales. • Responsible for managing and responding to incoming email requests in a timely and efficient manner. • Adhere to all security procedures to ensure the safety of patients, staff, and practice information at all times. • Manage EMIS tasks, ensuring all requests are actioned promptly, accurately, and in line with practice protocols. • Process repeat prescription requests in accordance with practice protocols. • Maintain accurate patient records, including data entry, filing, and retrieval. • Comply with Information Governance policies. • Engage in ongoing training and professional development as required by the practice. • Responsible for general email and requests. • Respond to requests from colleagues in a timely and supportive manner. • Clinically code data on Emis and Docman • Process Docman tasks efficiently, reviewing, and distributing documents to the appropriate clinicians or teams. • Code and process incoming Docman documents, ensuring accurate clinical coding and appropriate patient record updates. • Handle incoming paper correspondence, ensuring it is reviewed, processed, and directed correctly. • Scan and upload paper documents onto patient records, ensuring all information is recorded correctly and securely. • Provide general administrative support, including scanning, filing, photocopying, and data input. • Provide support with secretarial duties. • Direct and process requests for information, i.e., SAR, insurance/ solicitors letters and DVLA forms to the administrative team • Summarise patient notes accurately, maintaining clear and concise medical records. Job description Job responsibilities Job Responsibilities The following outlines the core responsibilities of the successful candidate, these however are not limited to the below and tasks will vary depending on workload and staffing levels. Reception & Patient-Facing Duties • Provide reception cover during practice opening hours, including shift handovers and covering staff absence. • Greet, assist, and care navigate patients appropriately, both in person and via telephone. • Answer incoming calls promptly in line with practice protocols. • Make outbound calls to patients and external agencies as required. • Manage the appointments system, including triage, booking, amending, and cancelling appointments. • Coordinate home visit requests and complete relevant documentation. • Handle difficult or distressed patients with tact, empathy, and professionalism. • Advise patients on the practice complaints procedure where necessary. • Ensure patient records are accurate and up to date, including contact details. • Respond to patient enquiries and signpost to appropriate clinicians or external services. • Act as a chaperone for clinicians when required, in line with practice policy. • Maintain a clean, tidy, and welcoming reception area, including noticeboards and displays. • Register new patients and process patient deductions. • Communicate clearly with patients in line with current practice policies. • End of day checks • Monitor and maintain the reception area and notice boards. Administrative Duties • Complete administrative tasks accurately and within required timescales. • Responsible for managing and responding to incoming email requests in a timely and efficient manner. • Adhere to all security procedures to ensure the safety of patients, staff, and practice information at all times. • Manage EMIS tasks, ensuring all requests are actioned promptly, accurately, and in line with practice protocols. • Process repeat prescription requests in accordance with practice protocols. • Maintain accurate patient records, including data entry, filing, and retrieval. • Comply with Information Governance policies. • Engage in ongoing training and professional development as required by the practice. • Responsible for general email and requests. • Respond to requests from colleagues in a timely and supportive manner. • Clinically code data on Emis and Docman • Process Docman tasks efficiently, reviewing, and distributing documents to the appropriate clinicians or teams. • Code and process incoming Docman documents, ensuring accurate clinical coding and appropriate patient record updates. • Handle incoming paper correspondence, ensuring it is reviewed, processed, and directed correctly. • Scan and upload paper documents onto patient records, ensuring all information is recorded correctly and securely. • Provide general administrative support, including scanning, filing, photocopying, and data input. • Provide support with secretarial duties. • Direct and process requests for information, i.e., SAR, insurance/ solicitors letters and DVLA forms to the administrative team • Summarise patient notes accurately, maintaining clear and concise medical records.