Patient Services Advisor/Administrator (Maternity Cover)

• Greet and direct patients and visitors. • Make appointment bookings using the Care Navigation Templates. • Process repeat prescription requests and forward any queries relating to prescriptions to the practice pharmacist and/or pharmacy technician. • Take home visit requests. • Deal with general enquiries and complaints. • Take messages accurately and pass on in a timely manner. • Assist people to access the services they need. • Undertake a variety of reception duties to assist in the smooth running of the practice. • Register new and temporary residents. • Give out pathology results, once actioned by clinicians. • Arrange and book translators. • Respond to the needs of GP's and Nurses to enable efficient clinics. • Update the clinical system with information eg smoking, ethnicity etc. • Action change of address notifications. • Dealing with workflow processes within the practice. • Effectively liaise with Practice, Primary Care Organisation's, patients and other external organisation's to assist promptly with the resolution and administration of queries. • Fully utilise SystmOne (training will be provided) and other IT systems. • Monitor and check tasks and workflows. • Communicate effectively with the reception team to ensure policies and procedures are kept up to date. • Keep directories and databases up to date to ensure an efficient work flow. • Photocopying. • Dealing with internal and external post. • Attend meetings when required. • Scanning/Coding and other administrative duties as required by the practice. • To work safely at all times in accordance with legislation and practice policies and procedures. • Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness. • Any other reasonable duties requested by Business Manager, Operational Manager or GP. • In addition to the above, the post holder will show respect and courtesy to patient and colleagues, maintain confidentiality of patient and other practice information at all times. The job description is not exhaustive and may be adjusted periodically after review and consultation. You may be expected to carry out reasonable duties which may be requested from time to time. Job description Job responsibilities • Greet and direct patients and visitors. • Make appointment bookings using the Care Navigation Templates. • Process repeat prescription requests and forward any queries relating to prescriptions to the practice pharmacist and/or pharmacy technician. • Take home visit requests. • Deal with general enquiries and complaints. • Take messages accurately and pass on in a timely manner. • Assist people to access the services they need. • Undertake a variety of reception duties to assist in the smooth running of the practice. • Register new and temporary residents. • Give out pathology results, once actioned by clinicians. • Arrange and book translators. • Respond to the needs of GP's and Nurses to enable efficient clinics. • Update the clinical system with information eg smoking, ethnicity etc. • Action change of address notifications. • Dealing with workflow processes within the practice. • Effectively liaise with Practice, Primary Care Organisation's, patients and other external organisation's to assist promptly with the resolution and administration of queries. • Fully utilise SystmOne (training will be provided) and other IT systems. • Monitor and check tasks and workflows. • Communicate effectively with the reception team to ensure policies and procedures are kept up to date. • Keep directories and databases up to date to ensure an efficient work flow. • Photocopying. • Dealing with internal and external post. • Attend meetings when required. • Scanning/Coding and other administrative duties as required by the practice. • To work safely at all times in accordance with legislation and practice policies and procedures. • Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness. • Any other reasonable duties requested by Business Manager, Operational Manager or GP. • In addition to the above, the post holder will show respect and courtesy to patient and colleagues, maintain confidentiality of patient and other practice information at all times. The job description is not exhaustive and may be adjusted periodically after review and consultation. You may be expected to carry out reasonable duties which may be requested from time to time.