Patient Triage Advisor

Patient Triage Advisor Lung Cancer Screening Location: Universal House, Erf Way, Middlewich Please note: The nearest bus stop is approximately one mile away, so we recommend that applicants hold a valid driving licence for ease of travel. Hours: Full-time | 8hour shifts between 8am8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8am12pm or 9am1pm). Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking lifesaving appointments. This is a rewarding opportunity where you can make a real difference in peoples lives while working in a fast-paced and supportive environment. What you'll do: • Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs • Complete telephone triage consultations to assess eligibility • Maintain accurate patient records and data for reporting • Escalate issues and ensure follow-up appointments meet NHS guidelines • Deliver excellent service while supporting patients from a wide range of backgrounds What were looking for: • Experience in a customer or patient-facing role (this is a predominantly phone-based position) • Strong communication and organisational skills • Understanding of patient confidentiality and data protection (GDPR) • Comfortable working with internal systems and quality assurance processes • Confident handling queries with empathy and professionalism Next steps: • Complete an application form • Complete 3 automated video interview questions • CV & video shortlisting • Face-to-face interview Job description Job responsibilities Patient Triage Advisor Lung Cancer Screening Location: Universal House, Erf Way, Middlewich Please note: The nearest bus stop is approximately one mile away, so we recommend that applicants hold a valid driving licence for ease of travel. Hours: Full-time | 8hour shifts between 8am8pm, Monday to Friday (flexible working pattern), plus 1 Saturday per month (8am12pm or 9am1pm). Join our dedicated Lung Cancer Screening team and be the first point of contact for patients booking lifesaving appointments. This is a rewarding opportunity where you can make a real difference in peoples lives while working in a fast-paced and supportive environment. What you'll do: • Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs • Complete telephone triage consultations to assess eligibility • Maintain accurate patient records and data for reporting • Escalate issues and ensure follow-up appointments meet NHS guidelines • Deliver excellent service while supporting patients from a wide range of backgrounds What were looking for: • Experience in a customer or patient-facing role (this is a predominantly phone-based position) • Strong communication and organisational skills • Understanding of patient confidentiality and data protection (GDPR) • Comfortable working with internal systems and quality assurance processes • Confident handling queries with empathy and professionalism Next steps: • Complete an application form • Complete 3 automated video interview questions • CV & video shortlisting • Face-to-face interview