Payroll Manager

Macildowie are working with this client based in Leicestershire within the professional services sector to recruit a Payroll Manager. This is a permanent opportunity offering a competitive salary, with flexibility for full-time or part-time hours (minimum 30 hours across at least 4 days per week). The role is predominantly office-based with regular client interaction. This position offers the chance to take a leading role in shaping and developing a well-established payroll service, with a strong focus on both team leadership and client delivery. The OpportunityYou will be responsible for managing a portfolio of clients, ensuring payroll services are delivered efficiently and accurately, while also supporting the continued development of the team and wider function. This is a varied role that combines operational oversight with a hands-on approach, alongside opportunities to contribute to business growth. Key ResponsibilitiesClient Delivery & Relationship Management • Act as a trusted advisor to clients on all payroll-related matters • Oversee onboarding of new clients, ensuring a smooth transition and effective setup • Support business development activity, including client meetings and system demonstrations • Build strong working relationships and provide solutions to complex payroll queries Payroll Operations • Manage the delivery of multiple payrolls across varying frequencies • Ensure compliance with current legislation and internal standards • Review and validate more complex payroll elements • Maintain high levels of accuracy and service delivery • Provide additional support to clients when required Team Management • Lead and support a team, creating a collaborative and high-performing environment • Oversee workload distribution and ensure deadlines are consistently met • Provide coaching and technical guidance • Contribute to recruitment and ongoing development of team members Operational Oversight • Monitor team capacity and support forward planning • Ensure appropriate cover is in place across peak periods • Contribute to improving processes and overall efficiency Commercial & Growth Focus • Support pricing reviews and client discussions • Identify areas to expand or enhance payroll services • Work alongside internal teams on growth initiatives Compliance & Systems • Ensure all payroll activity aligns with HMRC requirements • Work across a range of payroll platforms • Review existing processes and identify areas for improvement About You • Experience operating at Payroll Manager or Senior Payroll level • Strong understanding of UK payroll processes and legislation • Previous experience managing or mentoring a team • Comfortable working directly with clients • Commercial awareness and a proactive mindset • Keen to improve processes and contribute to wider business success