Personal Banker

JOB RESPONSIBILITY PERSONAL BANKER 27,000 LONDON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new a count's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented. Self-assured and confident. Prior experience in a similar role would be advantageous