Personal Lines Account Handler

An established, independent insurance brokerage based in the Bolton area is looking to appoint a Personal Lines Account Handler to join their close-knit and growing team. This is a varied, fast-paced opportunity where you will manage your own portfolio of clients, providing tailored insurance solutions across home, motor and travel policies, while building strong, long-term relationships. Responsibilities • Manage a portfolio of personal lines clients, delivering a high standard of service throughout the policy lifecycle. • Handle new business enquiries, renewals, and mid-term adjustments efficiently and accurately. • Provide advice and quotations across a range of personal lines products, ensuring clients understand their cover. • Build and maintain strong relationships with both clients and insurers. • Ensure all documentation and internal systems are kept accurate and up to date. • Identify opportunities to cross-sell and up-sell additional insurance products where appropriate. • Work in line with FCA regulations and internal procedures at all times. Requirements • Proven experience working within a personal lines insurance environment. • Strong communication skills, with the ability to build rapport and explain technical information clearly. • Excellent attention to detail and organisational skills. • A customer-focused approach with a commitment to delivering a high level of service. • A willingness to learn and develop within the role. • A minimum of 5 GCSEs (or equivalent), including Maths and English. Benefits • Salary of £28,000 – £32,000 depending on experience. • Generous workplace pension. • Private medical insurance upon successful completion of probation. • Life assurance (death in service benefit of 2x annual salary). • Employee Assistance Programme. • Support towards CII qualifications (if desired). • Ongoing training and development opportunities. • 25 days annual leave, increasing with service, plus additional time off at Christmas. • Modern office environment with off-street parking. This is a genuinely supportive and friendly working environment where you will be part of a collaborative team, with regular social events and a positive office culture that values development and progression. If you are working within personal lines insurance and are looking for your next move within a stable and well-regarded brokerage, we would be keen to hear from you. For further information please contact one of our specialist consultants and quote job reference NJR16663.