Practice Manager Dr Sharma & Rai Practice Group

Job description Job title Practice Manager Organisation Dr Sharma & Rai Practice Group Location Primarily based at one practice site within Barking and Dagenham, with flexibility to work across other group locations when required. Responsible to GP Partners and Senior Management Team Job purpose The Practice Manager will be responsible for the effective day-to-day management of the main practice site and will support the development of consistent systems and processes across the wider practice group. The postholder will work closely with the GP Partners, senior managers, clinicians and administrative teams to ensure that services are safe, efficient, responsive and well organised. The role requires a confident and proactive manager who can lead teams, manage competing priorities, identify operational issues and implement practical improvements. Main responsibilities Operational management • Oversee the day-to-day running of the practice and ensure services operate effectively. • Coordinate staffing, workflows, rotas and operational arrangements. • Ensure appropriate systems are in place to maintain safe and effective patient services. • Identify operational problems and implement practical solutions. • Support consistent policies, procedures and working practices across the practice group. • Maintain business continuity and support emergency planning arrangements. • Monitor service performance and provide updates to the Partners and Senior Management Team. Staff management and leadership • Provide leadership and day-to-day support to reception, administration and other practice teams. • Promote a positive, professional and supportive working environment. • Lead recruitment, selection, induction and probation processes. • Coordinate staff training, development and mandatory training. • Conduct or support appraisals, supervision and performance reviews. • Manage attendance, sickness absence, conduct and capability matters in accordance with practice policies. • Support effective communication between clinical, administrative and management teams. • Ensure staff understand their responsibilities and follow agreed procedures. Compliance and governance • Support compliance with CQC regulations and standards. • Assist with the preparation and maintenance of evidence for inspections and assurance processes. • Support compliance with NHS contractual requirements and relevant legislation. • Oversee information governance, confidentiality, data protection and records-management arrangements. • Ensure health and safety requirements, risk assessments and relevant policies are maintained. • Coordinate the review and updating of practice policies and procedures. • Support safeguarding arrangements and ensure staff training requirements are monitored. Patient services and quality improvement • Promote accessible, responsive and patient-focused services. • Monitor patient feedback and support improvements to the patient experience. • Manage or coordinate complaints, concerns and responses in line with practice procedures. • Support significant-event reviews, learning and quality-improvement activity. • Work with teams to improve appointment systems, access, communication and administrative processes. • Promote equality, dignity, confidentiality and respectful communication. Finance and income • Support the Partners and Senior Management Team with financial monitoring and income protection. • Monitor claims, payments and practice income where required. • Support the delivery of QOF, enhanced services and other contractual requirements. • Assist with budget monitoring, purchasing and control of practice expenditure. • Work with accountants, payroll providers, commissioners and other external organisations as required. • Help ensure services are delivered efficiently and resources are used appropriately. Digital systems and information • Support the effective use of EMIS, online consultation platforms, AccuRx, cloud telephony and other practice systems. • Identify opportunities to improve efficiency through digital systems and better workflows. • Ensure staff receive appropriate training and follow agreed digital procedures. • Support data quality, searches, reporting and performance monitoring. • Assist with system changes, implementation projects and business-continuity arrangements. Partnership and external working • Work closely with GP Partners, clinicians and senior managers across the practice group. • Build effective working relationships with PCNs, the ICB, NHS organisations, suppliers and other stakeholders. • Attend relevant internal and external meetings. • Support the implementation of local and national NHS initiatives. • Represent the organisation professionally when dealing with patients, staff and external agencies. General responsibilities • Maintain confidentiality and comply with information-governance requirements. • Work within practice policies, procedures and delegated authority. • Participate in training and professional development relevant to the role. • Undertake other reasonable duties consistent with the responsibilities and seniority of the post. • Travel between practice sites where required. This job description outlines the main responsibilities of the role. It may be reviewed and amended following discussion with the postholder to reflect the developing needs of the practice group. Job description Job responsibilities Job description Job title Practice Manager Organisation Dr Sharma & Rai Practice Group Location Primarily based at one practice site within Barking and Dagenham, with flexibility to work across other group locations when required. Responsible to GP Partners and Senior Management Team Job purpose The Practice Manager will be responsible for the effective day-to-day management of the main practice site and will support the development of consistent systems and processes across the wider practice group. The postholder will work closely with the GP Partners, senior managers, clinicians and administrative teams to ensure that services are safe, efficient, responsive and well organised. The role requires a confident and proactive manager who can lead teams, manage competing priorities, identify operational issues and implement practical improvements. Main responsibilities Operational management • Oversee the day-to-day running of the practice and ensure services operate effectively. • Coordinate staffing, workflows, rotas and operational arrangements. • Ensure appropriate systems are in place to maintain safe and effective patient services. • Identify operational problems and implement practical solutions. • Support consistent policies, procedures and working practices across the practice group. • Maintain business continuity and support emergency planning arrangements. • Monitor service performance and provide updates to the Partners and Senior Management Team. Staff management and leadership • Provide leadership and day-to-day support to reception, administration and other practice teams. • Promote a positive, professional and supportive working environment. • Lead recruitment, selection, induction and probation processes. • Coordinate staff training, development and mandatory training. • Conduct or support appraisals, supervision and performance reviews. • Manage attendance, sickness absence, conduct and capability matters in accordance with practice policies. • Support effective communication between clinical, administrative and management teams. • Ensure staff understand their responsibilities and follow agreed procedures. Compliance and governance • Support compliance with CQC regulations and standards. • Assist with the preparation and maintenance of evidence for inspections and assurance processes. • Support compliance with NHS contractual requirements and relevant legislation. • Oversee information governance, confidentiality, data protection and records-management arrangements. • Ensure health and safety requirements, risk assessments and relevant policies are maintained. • Coordinate the review and updating of practice policies and procedures. • Support safeguarding arrangements and ensure staff training requirements are monitored. Patient services and quality improvement • Promote accessible, responsive and patient-focused services. • Monitor patient feedback and support improvements to the patient experience. • Manage or coordinate complaints, concerns and responses in line with practice procedures. • Support significant-event reviews, learning and quality-improvement activity. • Work with teams to improve appointment systems, access, communication and administrative processes. • Promote equality, dignity, confidentiality and respectful communication. Finance and income • Support the Partners and Senior Management Team with financial monitoring and income protection. • Monitor claims, payments and practice income where required. • Support the delivery of QOF, enhanced services and other contractual requirements. • Assist with budget monitoring, purchasing and control of practice expenditure. • Work with accountants, payroll providers, commissioners and other external organisations as required. • Help ensure services are delivered efficiently and resources are used appropriately. Digital systems and information • Support the effective use of EMIS, online consultation platforms, AccuRx, cloud telephony and other practice systems. • Identify opportunities to improve efficiency through digital systems and better workflows. • Ensure staff receive appropriate training and follow agreed digital procedures. • Support data quality, searches, reporting and performance monitoring. • Assist with system changes, implementation projects and business-continuity arrangements. Partnership and external working • Work closely with GP Partners, clinicians and senior managers across the practice group. • Build effective working relationships with PCNs, the ICB, NHS organisations, suppliers and other stakeholders. • Attend relevant internal and external meetings. • Support the implementation of local and national NHS initiatives. • Represent the organisation professionally when dealing with patients, staff and external agencies. General responsibilities • Maintain confidentiality and comply with information-governance requirements. • Work within practice policies, procedures and delegated authority. • Participate in training and professional development relevant to the role. • Undertake other reasonable duties consistent with the responsibilities and seniority of the post. • Travel between practice sites where required. This job description outlines the main responsibilities of the role. It may be reviewed and amended following discussion with the postholder to reflect the developing needs of the practice group.