Practice Manager

Scope Responsible for the smooth and efficient running of the Practice, to ensure that all non-clinical aspects of the Practice are managed, so that the Partners and other clinicians, can focus on patient care and Clinical issues. The post holder will need to maintain an operational overview of the Practice, identifying and highlighting key risks that impact on the operational effectiveness of the Practice, e.g staff resources, skills, moral, technologies, building systems and compliance. The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement. The objectives of the role: Financial Management. o Managing payroll, approving invoices, working with the Accounts Manager to ensure compliance and confidentiality for access to bank accounts. o Working with the Business Manager to ensure sound and compliant management of the practice finances Human Resources. o Recruiting and managing the onboarding process for new staff. o Overseeing the interview process. o Overseeing the Appraisal process o Identifying performance issues amongst non-clinical staff o Managing discipline and grievances throughout the practice o Use of 3rd Party expert HR resources when appropriate Compliance and Governance o Ensuring the Practice adheres to health and safety regulations and CQC requirements. o Liaising with solicitors for Partner aspects and ad-hoc legal matters o Maintain an overview of key risks affecting the business o Implement and update policies and procedures Operations o Oversight of key operational aspects are maintained and managed effectively Building Maintenance Landlords Inspections and liaison Legionella Fire and evacuation o Work with the IT Manager for Technologies and IT Toolkit requirements o Sponsor / Support new Ways of Working Patient relations o Patient Feedback o PPGs o Complaints o Local Health Boards o The PCN Practice Manager Network Communications o Effective, inclusive and timely internal and external communications arising from Changes in the Law Changes in NHS Policy Changes to the Glebe Organisation CCG directives LMC directives BMA directives Organise and manage PLT events o Attend / deputise at PCN Meetings Job description Job responsibilities Scope Responsible for the smooth and efficient running of the Practice, to ensure that all non-clinical aspects of the Practice are managed, so that the Partners and other clinicians, can focus on patient care and Clinical issues. The post holder will need to maintain an operational overview of the Practice, identifying and highlighting key risks that impact on the operational effectiveness of the Practice, e.g staff resources, skills, moral, technologies, building systems and compliance. The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement. The objectives of the role: Financial Management. o Managing payroll, approving invoices, working with the Accounts Manager to ensure compliance and confidentiality for access to bank accounts. o Working with the Business Manager to ensure sound and compliant management of the practice finances Human Resources. o Recruiting and managing the onboarding process for new staff. o Overseeing the interview process. o Overseeing the Appraisal process o Identifying performance issues amongst non-clinical staff o Managing discipline and grievances throughout the practice o Use of 3rd Party expert HR resources when appropriate Compliance and Governance o Ensuring the Practice adheres to health and safety regulations and CQC requirements. o Liaising with solicitors for Partner aspects and ad-hoc legal matters o Maintain an overview of key risks affecting the business o Implement and update policies and procedures Operations o Oversight of key operational aspects are maintained and managed effectively Building Maintenance Landlords Inspections and liaison Legionella Fire and evacuation o Work with the IT Manager for Technologies and IT Toolkit requirements o Sponsor / Support new Ways of Working Patient relations o Patient Feedback o PPGs o Complaints o Local Health Boards o The PCN Practice Manager Network Communications o Effective, inclusive and timely internal and external communications arising from Changes in the Law Changes in NHS Policy Changes to the Glebe Organisation CCG directives LMC directives BMA directives Organise and manage PLT events o Attend / deputise at PCN Meetings