Practice Manager

The practice manager is responsible for: Business Management • Contract performance monitoring, review and sign up • Keep abreast of new business changes and opportunities and produce workable solutions to present to the GP Partners • Lead on business development, systems and project management • Develop business protocols and procedures, review and update as required • Manage the procurement of practice equipment, supplies and services within target budgets • Maintain full and comprehensive insurance cover for the building and contents, including public and employers liability • Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings. • Lead the online presence of the practice • Plan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken • Lead on all matters related to the management and maintenance of the practice premises • Lead on health and safety matters and conduct annual risk assessments • Ensure the fire safety standards and training are maintained in line with legislation • Ensure the building is safe and secure at all times • Finance • Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure • Manage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for money • Maintain an effective liaison with the finance colleagues Contract Delivery, Performance and Quality • Lead on change and continuous improvement initiatives; coordinating all projects within the practice • Interpret and lead on implementation of national, local and practice quality standards alongside the GP Partners • Oversee the development and management of patient services • Lead on all matters related to the demand and capacity of services and appointments and work with the GP Partners and the clinical team to overcome challenges and seek solutions together • Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken and ensure that DBS and liability insurance is in place • Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager • Ensure the team achieve QoF targets • Lead with the partners on Equality & Diversity • Lead on all Health and Safety matters related to the GP practice • Lead on IT matters including with the partners overseeing confidentiality and adherence to GDPR • Respond appropriately to any Freedom of Information requests • Implement the Practice Complaints Procedure • Implement the Significant Events Procedure • Alert other team members to issues of quality and risk • Effectively manage own time, workload and resources • Maintain responsibility for own personal development • Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Group as and when appropriate • Recognise peoples needs for alternative methods of communication and respond accordingly Human Resources • Lead on all matters related to human resource management in line with General Practice/NHS standards and good practice to include performance and disciplinary • Be the direct line manager for the administrative team and on non-clinical matters for the nursing and salaried GP team • Oversee the recruitment and retention of staff • Oversee staff induction and ongoing training needs • Lead on performance management for employed staff • Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries • Implement an effective staff appraisal process • Ensure all staff have an up-to-date DBS check as required for their role • Ensure all staff are competent and safe to carry out their work including initial employment checks • Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation Equality and Diversity • The post holder will support the equality, diversity and rights of patients, carers and colleagues • Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation • Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Job description Job responsibilities The practice manager is responsible for: Business Management • Contract performance monitoring, review and sign up • Keep abreast of new business changes and opportunities and produce workable solutions to present to the GP Partners • Lead on business development, systems and project management • Develop business protocols and procedures, review and update as required • Manage the procurement of practice equipment, supplies and services within target budgets • Maintain full and comprehensive insurance cover for the building and contents, including public and employers liability • Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings. • Lead the online presence of the practice • Plan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken • Lead on all matters related to the management and maintenance of the practice premises • Lead on health and safety matters and conduct annual risk assessments • Ensure the fire safety standards and training are maintained in line with legislation • Ensure the building is safe and secure at all times • Finance • Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure • Manage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for money • Maintain an effective liaison with the finance colleagues Contract Delivery, Performance and Quality • Lead on change and continuous improvement initiatives; coordinating all projects within the practice • Interpret and lead on implementation of national, local and practice quality standards alongside the GP Partners • Oversee the development and management of patient services • Lead on all matters related to the demand and capacity of services and appointments and work with the GP Partners and the clinical team to overcome challenges and seek solutions together • Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken and ensure that DBS and liability insurance is in place • Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager • Ensure the team achieve QoF targets • Lead with the partners on Equality & Diversity • Lead on all Health and Safety matters related to the GP practice • Lead on IT matters including with the partners overseeing confidentiality and adherence to GDPR • Respond appropriately to any Freedom of Information requests • Implement the Practice Complaints Procedure • Implement the Significant Events Procedure • Alert other team members to issues of quality and risk • Effectively manage own time, workload and resources • Maintain responsibility for own personal development • Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Group as and when appropriate • Recognise peoples needs for alternative methods of communication and respond accordingly Human Resources • Lead on all matters related to human resource management in line with General Practice/NHS standards and good practice to include performance and disciplinary • Be the direct line manager for the administrative team and on non-clinical matters for the nursing and salaried GP team • Oversee the recruitment and retention of staff • Oversee staff induction and ongoing training needs • Lead on performance management for employed staff • Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries • Implement an effective staff appraisal process • Ensure all staff have an up-to-date DBS check as required for their role • Ensure all staff are competent and safe to carry out their work including initial employment checks • Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation Equality and Diversity • The post holder will support the equality, diversity and rights of patients, carers and colleagues • Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation • Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.