Practice Secretary/Administrator

Main Duties The successful candidate will: • Provide comprehensive administrative and secretarial support to GPs and the wider clinical team. • Process referrals using the NHS Electronic Referral Service (e-RS). • Type and process clinical correspondence, referral letters, and reports. • Manage incoming hospital letters and clinical documents using the practice's clinical system. • Register new patients in accordance with NHS and practice policies. • Process GP2GP electronic transfer requests, ensuring patients' electronic medical records are received, reconciled, and accurately integrated into the clinical system. • Process deductions and patient record transfers in line with NHS registration procedures. • Ensure patient demographic information is accurate and up to date. • Answer telephone calls and respond to patient and healthcare professional enquiries professionally. • Liaise with hospitals, community services, and external agencies regarding patient referrals and appointments. • Maintain accurate patient records while ensuring confidentiality is upheld. • Support document management, scanning, filing, and workflow administration. • Assist with general office duties and provide cover for other administrative staff when required. • Contribute to the smooth and efficient running of the practice by undertaking additional administrative duties appropriate to the role. Job description Job responsibilities Main Duties The successful candidate will: • Provide comprehensive administrative and secretarial support to GPs and the wider clinical team. • Process referrals using the NHS Electronic Referral Service (e-RS). • Type and process clinical correspondence, referral letters, and reports. • Manage incoming hospital letters and clinical documents using the practice's clinical system. • Register new patients in accordance with NHS and practice policies. • Process GP2GP electronic transfer requests, ensuring patients' electronic medical records are received, reconciled, and accurately integrated into the clinical system. • Process deductions and patient record transfers in line with NHS registration procedures. • Ensure patient demographic information is accurate and up to date. • Answer telephone calls and respond to patient and healthcare professional enquiries professionally. • Liaise with hospitals, community services, and external agencies regarding patient referrals and appointments. • Maintain accurate patient records while ensuring confidentiality is upheld. • Support document management, scanning, filing, and workflow administration. • Assist with general office duties and provide cover for other administrative staff when required. • Contribute to the smooth and efficient running of the practice by undertaking additional administrative duties appropriate to the role.