Pre Tenancy Administrator

Pre-Tenancy Administrator Location: SE12 Salary: £30,000 per annum Hours: Monday to Friday, 8:30am – 6:00pm About the Role- Pre-Tenancy Administrator Our client is seeking an organised, proactive and customer-focused Pre-Tenancy Administrator to join their busy lettings team based at their SE12 Office. The successful candidate will play a vital role in ensuring a smooth and efficient tenancy progression process, acting as the key point of contact between landlords, tenants and internal departments from offer agreed through to move-in. This role requires excellent attention to detail, strong communication skills and the ability to manage multiple tasks within a fast-paced environment. Key Responsibilities of Pre-Tenancy Administrator • Managing the tenancy progression process from offer acceptance through to move-in. • Conducting comprehensive tenant referencing and right-to-rent checks. • Liaising with applicants, employers, landlords and referencing providers to obtain required documentation. • Preparing and issuing tenancy agreements and associated tenancy documentation. • Chasing and collecting move-in monies, including deposits and first month’s rent. • Ensuring all compliance requirements are completed accurately and within required timescales. • Building and maintaining positive relationships with landlords and tenants throughout the tenancy setup process. • Providing regular updates to all parties and managing expectations effectively. • Coordinating move-in dates and ensuring all documentation is completed prior to occupation. • Maintaining accurate records and updating internal CRM and property management systems. • Working closely with negotiators, property managers and other departments to ensure a seamless customer experience. • Handling telephone and email enquiries professionally and efficiently. • Assisting with general administrative duties as required. Skills & Experience for Pre-Tenancy Administrator Essential • Previous administration experience, ideally within lettings, property, estate agency or a customer service environment. • Excellent organisational and time management skills. • Strong written and verbal communication skills. • High level of accuracy and attention to detail. • Ability to prioritise workload and work effectively under pressure. • Strong customer service skills and a professional telephone manner. • Competent in Microsoft Office applications including Word, Excel and Outlook. • Ability to build rapport with landlords, tenants and colleagues. Desirable • Previous experience conducting tenant referencing and tenancy progression. • Knowledge of lettings legislation and compliance requirements. • Experience using property management or CRM software. Personal Attributes • Professional and personable approach. • Highly organised and detail-oriented. • Proactive and solution-focused. • Team player with a positive attitude. • Ability to work independently and take ownership of tasks. • Strong relationship-building skills. What We Offer • Competitive salary of up to £30,000 per annum. • Full-time permanent position. • Monday to Friday working hours – no weekends. • Opportunity to develop within a growing and successful property business. • Supportive and collaborative working environment. If you are an experienced and motivated property professional looking for your next opportunity, have a minimum of 1 years relevant administrative experience and feel you could add value to this busy but friendly branch, please apply now.