Primary Care General Assistant

Patient Reception & Customer Service • Welcoming patients and checking them in for appointments. • Answering phone calls, managing inquiries, and booking appointments. • Managing the patient waiting area and maintaining a professional environment. GP Administration • Processing patient registrations, referrals, and medical records. • Handling incoming clinical post, emails, and electronic tasks. • Utilizing medical software (e.g., EMIS Web, SystmOne) to update patient files. • Liaising with hospitals, pharmacies, and external healthcare providers. Phlebotomy Duties • Performing venepuncture (blood draws) for adult and/or pediatric patients. • Correctly labeling, logging, and prepping blood samples for laboratory transport. • Maintaining clinical hygiene, infection control, and strict safety standards. • Managing clinic stock levels for phlebotomy consumables. Job description Job responsibilities Patient Reception & Customer Service • Welcoming patients and checking them in for appointments. • Answering phone calls, managing inquiries, and booking appointments. • Managing the patient waiting area and maintaining a professional environment. GP Administration • Processing patient registrations, referrals, and medical records. • Handling incoming clinical post, emails, and electronic tasks. • Utilizing medical software (e.g., EMIS Web, SystmOne) to update patient files. • Liaising with hospitals, pharmacies, and external healthcare providers. Phlebotomy Duties • Performing venepuncture (blood draws) for adult and/or pediatric patients. • Correctly labeling, logging, and prepping blood samples for laboratory transport. • Maintaining clinical hygiene, infection control, and strict safety standards. • Managing clinic stock levels for phlebotomy consumables.