Project Manager - Same Day Access

Strategic Leadership & Influence • Leads the development of longterm service strategies, ensuring alignment with organisational vision, priorities, and wider corporate plans. • Acts as a trusted adviser to directors, executives, and senior stakeholders, providing expert insight, risk intelligence, and highlevel interpretation of complex operational and sector developments. • Anticipates future challenges and opportunities, shaping the strategic direction of services to ensure they remain modern, sustainable, and customercentric. • Influences companywide policy, planning, and investment decisions through evidencebased recommendations and authoritative guidance. Service Delivery Oversight • Holds endtoend accountability for the performance, quality, and resilience of services within their service area, ensuring they meet agreed standards and regulatory obligations. • Provides leadership and direction during highrisk or highimpact incidents, applying advanced problemsolving, judgement, and decisionmaking. • Oversees and optimises operational processes, ensuring they are efficient, wellgoverned, measurable, and continuously improved. • Ensures services are financially sustainable, delivering value for money and supporting effective budgeting, forecasting, and resource planning. Policy, Standards & Governance • Leads the development, implementation, and ongoing refinement of service policies, standards, governance frameworks, and performance measures. • Ensures consistent organisational compliance with policies and standards, taking ownership of corrective actions and driving continuous adherence. • Provides assurance to senior leaders on service integrity, governance maturity, and organisational readiness. Innovation & Continuous Improvement • Leads innovative ways of working, identifying and implementing new approaches, tools, technologies, and methodologies to improve service quality and efficiency. • Leads service transformation programmes, ensuring successful delivery, stakeholder adoption, and longterm embedding of change. • Foster a culture of learning, excellence, and continuous improvement across teams. Stakeholder Management & Communication • Develops influential relationships with directors, executives, senior stakeholders, customers, and crossfunctional teams to support effective decisionmaking and collaboration. • Communicates complex operational or technical concepts in a clear, strategic, and meaningful way tailored to senior audiences. • Represents the service area at internal and external boards, committees, and strategic forums, promoting organisational priorities and service excellence. Leadership of People & Teams • Provides inspirational leadership to managers, team leads, and specialist professionals, setting high expectations and enabling delivery of quality outcomes. • Leads workforce planning, talent development, and succession planning to build future capability and organisational resilience. • Models and embeds a positive, inclusive, highperformance culture aligned with organisational values and behaviours. • Oversees change management and supports teams through transformation. Risk Management & Assurance • Leads the identification, assessment, and strategic management of complex, highlevel risks across the service area. • Ensures robust risk mitigation, incident response, and escalation frameworks are in place and consistently applied. • Provides assurance on regulatory compliance, service resilience, business continuity, and audit readiness. • Proactively identifies systemic risks and implements preventative measures. Job description Job responsibilities Strategic Leadership & Influence • Leads the development of longterm service strategies, ensuring alignment with organisational vision, priorities, and wider corporate plans. • Acts as a trusted adviser to directors, executives, and senior stakeholders, providing expert insight, risk intelligence, and highlevel interpretation of complex operational and sector developments. • Anticipates future challenges and opportunities, shaping the strategic direction of services to ensure they remain modern, sustainable, and customercentric. • Influences companywide policy, planning, and investment decisions through evidencebased recommendations and authoritative guidance. Service Delivery Oversight • Holds endtoend accountability for the performance, quality, and resilience of services within their service area, ensuring they meet agreed standards and regulatory obligations. • Provides leadership and direction during highrisk or highimpact incidents, applying advanced problemsolving, judgement, and decisionmaking. • Oversees and optimises operational processes, ensuring they are efficient, wellgoverned, measurable, and continuously improved. • Ensures services are financially sustainable, delivering value for money and supporting effective budgeting, forecasting, and resource planning. Policy, Standards & Governance • Leads the development, implementation, and ongoing refinement of service policies, standards, governance frameworks, and performance measures. • Ensures consistent organisational compliance with policies and standards, taking ownership of corrective actions and driving continuous adherence. • Provides assurance to senior leaders on service integrity, governance maturity, and organisational readiness. Innovation & Continuous Improvement • Leads innovative ways of working, identifying and implementing new approaches, tools, technologies, and methodologies to improve service quality and efficiency. • Leads service transformation programmes, ensuring successful delivery, stakeholder adoption, and longterm embedding of change. • Foster a culture of learning, excellence, and continuous improvement across teams. Stakeholder Management & Communication • Develops influential relationships with directors, executives, senior stakeholders, customers, and crossfunctional teams to support effective decisionmaking and collaboration. • Communicates complex operational or technical concepts in a clear, strategic, and meaningful way tailored to senior audiences. • Represents the service area at internal and external boards, committees, and strategic forums, promoting organisational priorities and service excellence. Leadership of People & Teams • Provides inspirational leadership to managers, team leads, and specialist professionals, setting high expectations and enabling delivery of quality outcomes. • Leads workforce planning, talent development, and succession planning to build future capability and organisational resilience. • Models and embeds a positive, inclusive, highperformance culture aligned with organisational values and behaviours. • Oversees change management and supports teams through transformation. Risk Management & Assurance • Leads the identification, assessment, and strategic management of complex, highlevel risks across the service area. • Ensures robust risk mitigation, incident response, and escalation frameworks are in place and consistently applied. • Provides assurance on regulatory compliance, service resilience, business continuity, and audit readiness. • Proactively identifies systemic risks and implements preventative measures.