Property Manager

Our client is a multi-award-winning estate agency with a strong presence across Surrey. Renowned for our high standards and personal approach, we specialise in residential sales, lettings, and property management, delivering an exceptional experience for landlords, tenants, buyers, and sellers alike. Their ethos is simple: helping people move with confidence. As our managed portfolio continues to grow, we are looking for a proactive and motivated Property Manager to join our established and dynamic team. About the Role As a Property Manager you will be responsible for the smooth day-to-day management of a residential lettings portfolio in the Staines area. This is a busy, varied role requiring strong organisation, excellent communication skills, and a solutions-focused mindset. You will act as the main point of contact for landlords and tenants, ensuring properties are compliant, well-maintained, and professionally managed at all times. There will also be opportunities to promote and upsell additional services, adding value to both clients and the business. Key Responsibilities • Oversee the full property management lifecycle, from move-in to move-out • Coordinate maintenance works, repairs, and contractor appointments • Conduct regular property inspections and ensure properties meet required standards • Manage tenant and landlord enquiries with professionalism and efficiency • Administer key compliance documentation including EICRs, Gas Safety Certificates, EPCs, and tenancy agreements • Maintain accurate records using property management software • Manage rent collection and respond to client account queries • Handle insurance claims and deposit dispute documentation • Issue statutory notices and support the renewals team when required • Ensure full compliance with current legislation and company procedures • Assist with marketing initiatives and identify opportunities to upsell landlord services What We’re Looking For • Previous experience in property management or residential lettings • Strong administrative and organisational skills with excellent attention to detail • Confident communicator with outstanding customer service skills • Ability to build and maintain strong working relationships • Experience using property management software (desirable) • Commercial awareness with the ability to identify upselling opportunities • Proactive, adaptable, and comfortable in a fast-paced environment • Full UK driving licence (access to a car preferred)