Protection Case Handler

Job DescriptionAt Dynamo, we're looking for organised, customer-focused individuals to join our Protection team. Whether you're starting your career or bringing previous financial services experience, you'll play a vital role in helping customers protect what matters most. You'll manage protection applications from start to finish, keeping cases moving, supporting customers and advisers, and delivering outstanding service every step of the way. What you'll be doing • Managing protection cases from application to completion. • Liaising with customers, advisers, providers and third parties. • Processing documentation accurately and efficiently. • Keeping clients updated throughout their journey. • Delivering excellent customer service via phone and email. • Maintaining compliant, accurate records in line with FCA requirements. • Working closely with colleagues to achieve team targets and service standards. What we're looking for • Excellent communication and organisation skills. • A passion for delivering outstanding customer service. • Great attention to detail. • The ability to prioritise a busy workload. • A positive, team-focused attitude. • Previous administration or financial services experience is a bonus, but not essential. Why join us? • Full training and ongoing development. • Clear career progression opportunities. • Employee Assistance Programme. • Company benefits and retailer discounts. • Pension scheme. • A supportive, collaborative team where you can grow your career. Ready to build your career with us? Apply today. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. MS03484