QA Analyst

Birchlake Recruitment is delighted to be partnering with a leading automotive finance organisation based in Milton Keynes in the search for a QA Analyst to support a high-profile commissions project on a 6-month fixed-term contract.This is an excellent opportunity for an experienced Quality Assurance professional with automotive finance experience who is passionate about delivering fair customer outcomes and ensuring quality standards are maintained across multiple commission-related projects. The Role Working withing a dedicated project team, you'll be responsible for designing and implementing a Quality Assurance framework across three separate commissions projects. You'll conduct independent quality reviews, provide clear and constructive feedback, identify emerging risks and trends, and work closely with stakeholders to drive continuous improvement. This role requires someone who can quickly understand new processes and systems, apply regulatory requirements consistently, and ensure customer outcomes remain at the heart of every review. Key Responsibilities • Design and implement a Quality Assurance framework aligned with existing QA methodologies • Define review scope, objectives, pass and fail criteria, reporting standards and governance • Conduct daily "check the checker" quality reviews across three commissions projects • Assess work consistently against agreed QA standards and regulatory requirements • Provide clear, evidence-based feedback following each review • Produce reports and recommendations for project stakeholders • Identify emerging risks, themes and trends through ongoing quality monitoring • Recommend process improvements to enhance quality, efficiency and customer experience • Work collaboratively with operational teams and programme stakeholders to support successful project delivery About You: • You'll ideally have experience in one or more of the following: • Quality Assurance • Automotive Finance • Consumer Duty • FCA Regulatory Compliance • Customer Outcome Testing • Conduct Risk • Operational Quality Monitoring You'll also possess: • A strong understanding of Consumer Duty, Vulnerable Customers and FCA principles • Experience creating or developing QA frameworks • The ability to assess work objectively, fairly and consistently within established quality standards • Excellent analytical skills with exceptional attention to detail • Strong written and verbal communication skills • Experience providing constructive feedback and influencing stakeholders • Strong organisational and time management skills with the ability to manage competing priorities • A proactive approach and the ability to adapt quickly to new processes and systems • Experience within automotive finance is essential. What's on Offer: • Opportunity to support a high-profile commissions programme • Work across multiple business-critical projects • Collaborative and supportive project environment • Exposure to regulatory change, Consumer Duty and quality assurance best practice • Opportunity to influence process improvement and customer outcomes • £250 - £295 Day rate (outside of IR35) If you're an experienced QA professional with automotive finance experience and a passion for delivering high-quality customer outcomes, we'd love to hear from you. Apply today or contact Birchlake Recruitment for a confidential discussion.