QA Quality Assurance Analyst

Quality Assurance (QA) Analyst Location: Southport (hybrid after probation, 3 days office, 2 days WFH Salary: Competitive, depending on your experience Do you have experience in software quality assurance and enjoy identifying issues before they reach users? Are you someone who thrives on improving software quality through detailed testing and close collaboration with development teams? We’re looking for a detail-oriented and proactive Quality Assurance (QA) Analyst to join the development team supporting Perfect Portal, part of the InfoTrack and ATI Group family. In this role, you’ll help ensure the quality, reliability, and usability of our software throughout the development lifecycle - from validating new functionality and identifying defects to supporting releases and improving QA processes. About Perfect Portal Perfect Portal is part of the ATI Group, the world’s largest legal technology group, and sits within InfoTrack. Perfect Portal supports law firms at the start of their journey, helping them win more work, onboard clients with confidence, and manage their business with clarity. As our product development activity grows in scale and complexity, we’re expanding the team to ensure new features and releases are thoroughly tested and software quality continues to support business growth. What you’ll be doing In this role, you will: - Create, maintain, and execute comprehensive test plans, test cases, and test scripts - Identify, record, prioritise, and track software defects using Jira or equivalent defect management tools - Verify bug fixes and ensure issues have been resolved before release - Work closely with Product Owners, Developers, and the Development Team Lead to understand requirements and ensure they are testable - Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives - Validate new features against business requirements and acceptance criteria - Carry out browser and mobile application testing - Support release activities by completing pre-release validation and post-release verification - Help maintain and improve QA processes, standards, and documentation - Contribute to continuous improvement initiatives that enhance software quality and testing efficiency - Provide clear updates on testing progress, risks, and quality metrics to stakeholders - Collaborate with customer-facing teams to investigate reported issues and reproduce defects where required What we’re looking for Essential - Previous experience in a Software Quality Assurance or QA Analyst role - Strong understanding of the Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC) - Experience performing manual testing across web and mobile applications - Experience writing detailed test cases and test plans - Knowledge of Agile and Scrum methodologies - Experience using Jira or similar defect management software - Excellent analytical and problem-solving skills - Strong attention to detail and a passion for delivering high-quality software - Excellent written and verbal communication skills, with the ability to collaborate across departments - Ability to prioritise workloads and manage multiple projects simultaneously in a fast-paced Agile environment Desirable (but not essential) - Experience with API testing using Postman or similar tools - Experience with automated testing tools, such as Qase or Playwright - Basic SQL knowledge for database validation - Knowledge of CI/CD pipelines Working Hours Your working week will be 37.5 hours, typically 9:00am – 5:30pm with a one-hour lunch break. This is a hybrid role is based at our Southport offices for three days a week, with up to two days working from home Salary and Progression The starting salary for this role is competitive depending on your skills and experience. You’ll also benefit from annual performance reviews, providing opportunities for professional development, skill growth, and career progression as the business continues to expand. Benefits and Rewards At Perfect Portal and InfoTrack, we believe in creating a supportive environment where people are rewarded for their hard work. You’ll benefit from: - 25 days of annual leave + bank holidays - Discretionary annual bonus scheme (based on individual and company performance) - On-site gym, games area, and daily fresh fruit, breakfast, coffee, and tea - Flexible working, with a mix of working from home and from our modern Southport office - Group Income Protection, Group Life Assurance and additional healthcare benefits - Generous company pension scheme - A supportive, high-performance culture with a genuine focus on work–life balance - Regular team socials, summer events, barbecues, and team-building activities - Rewards and recognition, including probation milestones, birthday and service celebrations, and referral schemes - Opportunities for learning, development, and progression as the business continues to scale If you’re looking to develop your career in quality assurance while working with innovative legal technology and a collaborative team, we’d love to hear from you. If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at . REF-229957