Quality Analyst

Our client a very successful global delivery solutions company are now looking to add a Quality Analyst to the team. This amazing client is looking for someone with great communication skills and a keen eye for detail. The Role • Ensuring reports (Excel based reporting monitoring each leg of the parcels journey) across all our models are kept up to date daily • Monitoring parcels from origin to destination through to delivery to the end consumer • Any concerns or delays seen impacting Quality are highlighted in good time to the relevant supplier • Liaise with suppliers (warehouse/broker/carrier) to resolve issues • Take ownership of customer problems and be proactive in achieving solutions • Communicating any delays to management • Ensuring all parcel tracking is sent by our suppliers, highlighting any concerns • Identify trends in performance that could have an impact to Quality • Ensuring pre-alerts are sent accurately and on time to our suppliers • Develop finger-tip knowledge of internal and external processes • Willing to undertake any other duties as may be reasonably required. Key skills & competencies: • Passion for Quality • Excellent communication skills – written and verbal • Demonstrates honesty and integrity • Fast learner and adaptable – able to thrive in a fast-paced environment & work under pressure • Attention to detail and accurate data entry • Ability to think outside the box and challenge when something doesn’t seem right • Problem solving & decision making – thinking about problems carefully before action, asks the right questions and seeks solutions • Highly motivated – demonstrates a commitment to getting things done, follows tasks through • Comfortable with working remotely & can also work as part of a team • Confident using various computer systems & basic excel skills The role can offer remote working and Interviews available immediately.