Reception Lead

Main Duties and Responsibilities • Supervise and support the reception and administration team on a daily basis. • Act as the first point of contact for reception staff queries, providing advice and guidance where appropriate. • Prepare, maintain and monitor reception staff rotas to ensure adequate staffing levels. • Review annual leave requests and support workforce planning to maintain service provision. • Assist with arranging cover for sickness absence and other staffing shortages. • Support the Practice Management Team with the day-to-day operational running of the practice. • Promote and maintain high standards of customer service, ensuring patients receive a professional, courteous and efficient service. • Assist with the induction, training and ongoing development of reception staff. • Monitor reception processes and identify opportunities for service improvement. • Carry out reception duties, including booking appointments, answering telephone calls, greeting patients, processing registrations and responding to enquiries. • Undertake general administrative duties as required. • Use EMIS Web and Docman confidently and accurately. • Support referral processing, workflow management and clinical coding where appropriately trained. • Ensure patient information is handled confidentially and in accordance with GDPR, Information Governance and practice policies. • Deal professionally with challenging situations and escalate issues where appropriate. • Work collaboratively with all members of the multidisciplinary team. • Comply with all practice policies, including Health and Safety, Equality and Diversity, Safeguarding and Confidentiality. • Participate in mandatory training, appraisal and continuing professional development. • Undertake any other reasonable duties appropriate to the role as requested by the Practice Management Team. Job description Job responsibilities Main Duties and Responsibilities • Supervise and support the reception and administration team on a daily basis. • Act as the first point of contact for reception staff queries, providing advice and guidance where appropriate. • Prepare, maintain and monitor reception staff rotas to ensure adequate staffing levels. • Review annual leave requests and support workforce planning to maintain service provision. • Assist with arranging cover for sickness absence and other staffing shortages. • Support the Practice Management Team with the day-to-day operational running of the practice. • Promote and maintain high standards of customer service, ensuring patients receive a professional, courteous and efficient service. • Assist with the induction, training and ongoing development of reception staff. • Monitor reception processes and identify opportunities for service improvement. • Carry out reception duties, including booking appointments, answering telephone calls, greeting patients, processing registrations and responding to enquiries. • Undertake general administrative duties as required. • Use EMIS Web and Docman confidently and accurately. • Support referral processing, workflow management and clinical coding where appropriately trained. • Ensure patient information is handled confidentially and in accordance with GDPR, Information Governance and practice policies. • Deal professionally with challenging situations and escalate issues where appropriate. • Work collaboratively with all members of the multidisciplinary team. • Comply with all practice policies, including Health and Safety, Equality and Diversity, Safeguarding and Confidentiality. • Participate in mandatory training, appraisal and continuing professional development. • Undertake any other reasonable duties appropriate to the role as requested by the Practice Management Team.