Receptionist / Administrator - Fixed Term Maternity Cover

Key Responsibilities: • Collectively support with the teams day-to-day workload and the associated functions, supporting mainly at the reception desk, the back office and comms room. • Completing the delegated admin tasks including contacting patients, arranging appointments and communications while maintaining clear documentation within the patient record • The role includes shared responsibility answering the telephones, booking appointments & answering queries, care navigating and sign posting appropriately. • The role includes shared responsibility of manning the reception desk, answering general queries, supporting with basic prescription requests and receiving samples & information from patients. • There is the expectation that all staff will sensitively attempt to resolve low level complaints with where appropriate, diffusing situations and remaining professional during heated discussions. • There is the express expectation of self-management regarding problem solving, workload, and time priorities. • Effective communication with both patients and staff is essential, ensuring messages are communicated to relevant personnel in a timely, accurate and efficient way. • Excellent customer service skills with the ability to handle difficult situations professionally. • To be responsible for ordering patient transport when required and maintaining a clear record in line with Practice policy. • Undertaking wide ranging administrative duties including registering patients, photocopying, scanning, producing prescriptions, sorting post, tag and marrying, filing, processing temporary residents, managing reminders and recalls, etc. • Always maintaining absolute confidentiality and being aware of all Information Governance and Data Protection regulations Job description Job responsibilities Key Responsibilities: • Collectively support with the teams day-to-day workload and the associated functions, supporting mainly at the reception desk, the back office and comms room. • Completing the delegated admin tasks including contacting patients, arranging appointments and communications while maintaining clear documentation within the patient record • The role includes shared responsibility answering the telephones, booking appointments & answering queries, care navigating and sign posting appropriately. • The role includes shared responsibility of manning the reception desk, answering general queries, supporting with basic prescription requests and receiving samples & information from patients. • There is the expectation that all staff will sensitively attempt to resolve low level complaints with where appropriate, diffusing situations and remaining professional during heated discussions. • There is the express expectation of self-management regarding problem solving, workload, and time priorities. • Effective communication with both patients and staff is essential, ensuring messages are communicated to relevant personnel in a timely, accurate and efficient way. • Excellent customer service skills with the ability to handle difficult situations professionally. • To be responsible for ordering patient transport when required and maintaining a clear record in line with Practice policy. • Undertaking wide ranging administrative duties including registering patients, photocopying, scanning, producing prescriptions, sorting post, tag and marrying, filing, processing temporary residents, managing reminders and recalls, etc. • Always maintaining absolute confidentiality and being aware of all Information Governance and Data Protection regulations