Receptionist/Administrator

We are looking for a friendly, reliable Receptionist/Administrator to join our busy GP surgery. You will be a key member of the practice team, providing both front-of-house reception support and essential administrative assistance. As the first point of contact for patients, you will deliver excellent customer service in person, over the telephone, and via online communication channels. Your duties will include booking appointments, managing patient enquiries, updating and maintaining accurate patient records, processing correspondence, scanning and coding documents, and carrying out a range of administrative tasks to support the clinical and management teams. You will be expected to work across both reception and administration functions as required by the needs of the practice. The successful candidate will be organised, IT-literate, and able to work effectively in a fast-paced environment while maintaining a calm, professional, and compassionate manner. Excellent communication and multitasking skills are essential. Previous experience in a healthcare or customer service setting is desirable. Familiarity with EMIS and Docman systems would be an advantage. Flexibility to provide cover for holidays and sickness is required. If you are a team player who enjoys helping people and takes pride in delivering high-quality administrative and patient support services, we would love to hear from you Job description Job responsibilities We are looking for a friendly, reliable Receptionist/Administrator to join our busy GP surgery. You will be a key member of the practice team, providing both front-of-house reception support and essential administrative assistance. As the first point of contact for patients, you will deliver excellent customer service in person, over the telephone, and via online communication channels. Your duties will include booking appointments, managing patient enquiries, updating and maintaining accurate patient records, processing correspondence, scanning and coding documents, and carrying out a range of administrative tasks to support the clinical and management teams. You will be expected to work across both reception and administration functions as required by the needs of the practice. The successful candidate will be organised, IT-literate, and able to work effectively in a fast-paced environment while maintaining a calm, professional, and compassionate manner. Excellent communication and multitasking skills are essential. Previous experience in a healthcare or customer service setting is desirable. Familiarity with EMIS and Docman systems would be an advantage. Flexibility to provide cover for holidays and sickness is required. If you are a team player who enjoys helping people and takes pride in delivering high-quality administrative and patient support services, we would love to hear from you