Receptionist / Administrator

The post holder will provide a comprehensive reception and administrative support service to the Specialist Eating Disorders Service, ensuring the efficient and effective running of the service on a day-to-day basis. This includes acting as the first point of contact for service users, carers, visitors, and professionals, and ensuring that all interactions are handled in a professional, welcoming, and sensitive manner. A key aspect of the role is managing reception duties, including answering and directing telephone calls, taking accurate messages, and dealing with general enquiries in a timely and courteous manner. The post holder will be responsible for greeting and supporting visitors to the service, ensuring a positive and professional first impression is maintained at all times. The post holder will be required to undertake a range of administrative duties including producing, formatting, and maintaining documents using Microsoft Office applications and other relevant systems. This will include Word, Excel, Outlook, and MS Teams, alongside accurate data entry and maintenance of electronic patient records (e.g. RIO), ensuring information is up to date, accurate, and recorded in line with organisational policies and procedures. Additional responsibilities include handling incoming and outgoing post, receiving and distributing deliveries, maintaining filing systems (both electronic and paper-based where applicable), photocopying, scanning, and ordering office supplies. The post holder will also provide administrative and clerical support to colleagues within the administrative and clinical teams as required, contributing to the smooth operation of the service. The role requires strict adherence to confidentiality and information governance standards at all times, ensuring that sensitive patient information is handled appropriately and securely in accordance with relevant policies and legislation, including the Data Protection Act. The post holder will be expected to work collaboratively with the wider multidisciplinary team, including clinical staff, administrative colleagues, and service managers, to support effective communication and coordination of services. Flexibility is essential in order to respond to the changing needs of the service and to ensure continuity of administrative support. The role also includes participation in relevant training and development opportunities, contributing to continuous improvement and personal development within the post. The post holder may also be required to undertake additional duties appropriate to the grade of the role, as reasonably requested by the Operational Manager. Job description Job responsibilities The post holder will provide a comprehensive reception and administrative support service to the Specialist Eating Disorders Service, ensuring the efficient and effective running of the service on a day-to-day basis. This includes acting as the first point of contact for service users, carers, visitors, and professionals, and ensuring that all interactions are handled in a professional, welcoming, and sensitive manner. A key aspect of the role is managing reception duties, including answering and directing telephone calls, taking accurate messages, and dealing with general enquiries in a timely and courteous manner. The post holder will be responsible for greeting and supporting visitors to the service, ensuring a positive and professional first impression is maintained at all times. The post holder will be required to undertake a range of administrative duties including producing, formatting, and maintaining documents using Microsoft Office applications and other relevant systems. This will include Word, Excel, Outlook, and MS Teams, alongside accurate data entry and maintenance of electronic patient records (e.g. RIO), ensuring information is up to date, accurate, and recorded in line with organisational policies and procedures. Additional responsibilities include handling incoming and outgoing post, receiving and distributing deliveries, maintaining filing systems (both electronic and paper-based where applicable), photocopying, scanning, and ordering office supplies. The post holder will also provide administrative and clerical support to colleagues within the administrative and clinical teams as required, contributing to the smooth operation of the service. The role requires strict adherence to confidentiality and information governance standards at all times, ensuring that sensitive patient information is handled appropriately and securely in accordance with relevant policies and legislation, including the Data Protection Act. The post holder will be expected to work collaboratively with the wider multidisciplinary team, including clinical staff, administrative colleagues, and service managers, to support effective communication and coordination of services. Flexibility is essential in order to respond to the changing needs of the service and to ensure continuity of administrative support. The role also includes participation in relevant training and development opportunities, contributing to continuous improvement and personal development within the post. The post holder may also be required to undertake additional duties appropriate to the grade of the role, as reasonably requested by the Operational Manager.