Receptionist/Clerical Officer - Outpatient Appointments

Duties to include but not be limited to: • Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives. • Actively contribute towards service development. • Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. • Constructively managing barriers to effective communication. • Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary. • Maintain confidentiality at all times as required by legislation and Trust Policy. • Actively participate in the PDPR process, undertake learning and development opportunities as identified. • Demonstrate own duties to new starters and agency staff. • Rotate within the Outpatient reception teams to ensure that a multi skilled work force is maintained • Provide an efficient and courteous outpatient appointment booking service. • Provide flexible cover for colleagues as required to ensure the provision of an efficient reception service. • Play an active role in Team Meetings and audits as required. • Ensure any changes to patient demographic details are updated immediately on QCPR. • Maintain the integrity of data/information using agreed procedure. • Maintain a high standard of patient care • Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the reception admin manager if appropriate. • Support change to working practices to improve the Quality of service provided. • Act in ways that are consistent with legislation, policies and Procedures, for maintaining own and others health, safety and security. • Report all accidents and incidents, as per Trust Policy. • Assist in the maintenance of a healthy, safe and secure working environment. Job description Job responsibilities Duties to include but not be limited to: • Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives. • Actively contribute towards service development. • Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. • Constructively managing barriers to effective communication. • Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary. • Maintain confidentiality at all times as required by legislation and Trust Policy. • Actively participate in the PDPR process, undertake learning and development opportunities as identified. • Demonstrate own duties to new starters and agency staff. • Rotate within the Outpatient reception teams to ensure that a multi skilled work force is maintained • Provide an efficient and courteous outpatient appointment booking service. • Provide flexible cover for colleagues as required to ensure the provision of an efficient reception service. • Play an active role in Team Meetings and audits as required. • Ensure any changes to patient demographic details are updated immediately on QCPR. • Maintain the integrity of data/information using agreed procedure. • Maintain a high standard of patient care • Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the reception admin manager if appropriate. • Support change to working practices to improve the Quality of service provided. • Act in ways that are consistent with legislation, policies and Procedures, for maintaining own and others health, safety and security. • Report all accidents and incidents, as per Trust Policy. • Assist in the maintenance of a healthy, safe and secure working environment.