Receptionist Minor Injuries Unit

The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers. Present a positive image of the service and the Trust by offering a warm welcome and reassurance to patients and relatives/ carers who may be anxious upon their arrival. Manage the reception desk and front-of-house, greeting patients and visitors, ensuring they are directed to the appropriate waiting area or other departments as required. Book patients in for registration to be seen in MIU, entering / updating demographic details on to appropriate booking systems. Key responsibilities Manage the reception desk and front-of-house, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required, keeping them regularly informed of any delay. Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic, polite and courteous manner. Take and relay accurate messages for clinical staff and prioritise information as required. Liaise with medical secretaries and ward clerks in other areas / departments across the Trust. Deal with queries and challenging patients at reception knowing when to escalate to senior staff or when to request assistance. Undertake clerical duties as directed by clinical staff on duty or the Clinical Service Manager. Report any problems to the Shift Leader / Clinical Services Manager as appropriate. Book patients into the Minor Injuries Unit, entering / updating demographic details on to Patient Centre / the Patient Administration System (PAS) and compile notes. Collect and deliver post for both internal and external mail. Collect and deliver notes to other departments within the hospital under the direction of clinical staff. Undertake photocopying activities and the distribution of copies as required. Collate stationery requests for ordering as and when required. Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Service Manager. Undertake daily and monthly filing. Arrange transfer of files to Medical Records. Enter basic data onto standard programmes (for example, using Excel). Job description Job responsibilities The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers. Present a positive image of the service and the Trust by offering a warm welcome and reassurance to patients and relatives/ carers who may be anxious upon their arrival. Manage the reception desk and front-of-house, greeting patients and visitors, ensuring they are directed to the appropriate waiting area or other departments as required. Book patients in for registration to be seen in MIU, entering / updating demographic details on to appropriate booking systems. Key responsibilities Manage the reception desk and front-of-house, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required, keeping them regularly informed of any delay. Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic, polite and courteous manner. Take and relay accurate messages for clinical staff and prioritise information as required. Liaise with medical secretaries and ward clerks in other areas / departments across the Trust. Deal with queries and challenging patients at reception knowing when to escalate to senior staff or when to request assistance. Undertake clerical duties as directed by clinical staff on duty or the Clinical Service Manager. Report any problems to the Shift Leader / Clinical Services Manager as appropriate. Book patients into the Minor Injuries Unit, entering / updating demographic details on to Patient Centre / the Patient Administration System (PAS) and compile notes. Collect and deliver post for both internal and external mail. Collect and deliver notes to other departments within the hospital under the direction of clinical staff. Undertake photocopying activities and the distribution of copies as required. Collate stationery requests for ordering as and when required. Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Service Manager. Undertake daily and monthly filing. Arrange transfer of files to Medical Records. Enter basic data onto standard programmes (for example, using Excel).