Receptionist, Outpatients Department

• Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate. • Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team. • Keep up-to-date and accurate accounts on computer system of all attendances making any alterations necessary, e.g. Changes of patients name and address, etc. • Track notes in and out of the department on computer system. • Implement and maintain manual and electronic information and filing systems. • Booking ambulance patients in and back out through the Patient Transport Services. • Booking interpreters required for future appointments through the Language Line service. • Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place. • Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets. To notify patients of their appointments and reschedule as required. • Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post. • Support new team members by demonstrating and explaining routine dept practices and procedures. • Provide appropriate cover in the absence of other members of the team. For further details of the role please see the attached job description. Job description Job responsibilities • Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate. • Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team. • Keep up-to-date and accurate accounts on computer system of all attendances making any alterations necessary, e.g. Changes of patients name and address, etc. • Track notes in and out of the department on computer system. • Implement and maintain manual and electronic information and filing systems. • Booking ambulance patients in and back out through the Patient Transport Services. • Booking interpreters required for future appointments through the Language Line service. • Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place. • Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets. To notify patients of their appointments and reschedule as required. • Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post. • Support new team members by demonstrating and explaining routine dept practices and procedures. • Provide appropriate cover in the absence of other members of the team. For further details of the role please see the attached job description.