Receptionist Perioperative Service

The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers. Present a positive image of the service and the Trust by offering a warm welcome and reassurance to patients and relatives/ carers who may be anxious upon their arrival. Manage the reception desk and front-of-house, greeting patients and visitors, ensuring they are directed to the appropriate waiting area or other departments as required. Book patients in for the procedures, entering / updating demographic details on to appropriate booking systems. Key responsibilities • Manage the reception desk and front-of-house, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required, keeping them regularly informed of any delay. • Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic, polite and courteous manner. • Take and relay accurate messages for clinical staff and prioritise information as required. • Liaise with medical secretaries and ward clerks in other areas / departments across the Trust. • Deal with queries and challenging patients at reception knowing when to escalate to senior staff or when to request assistance. • Undertake clerical duties as directed by clinical staff on duty or the Clinical Service Manager. • Report any problems to the clinical lead / Clinical Services Manager as appropriate. • Book patients into the Unit, entering / updating demographic details on to Patient Centre / the Patient Administration System (PAS); compile notes / arrange for existing notes to be located / identified and delivered/ collected in advance of appointments / clinics after discharge from the unit. • Book patients into Review clinic as directed by Clinical Team Leader/Service Manager as appropriate. • Collect and deliver post for both internal and external mail. • Collect and deliver notes to other departments within the hospital under the direction of clinical staff. • Undertake photocopying activities and the distribution of copies as required. • Collate stationery requests for ordering as and when required. • Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Service Manager. • Undertake daily and monthly filing. Arrange transfer of files to Medical Records. • Enter basic data onto standard programmes (for example, using Excel). Job description Job responsibilities The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers. Present a positive image of the service and the Trust by offering a warm welcome and reassurance to patients and relatives/ carers who may be anxious upon their arrival. Manage the reception desk and front-of-house, greeting patients and visitors, ensuring they are directed to the appropriate waiting area or other departments as required. Book patients in for the procedures, entering / updating demographic details on to appropriate booking systems. Key responsibilities • Manage the reception desk and front-of-house, greeting patients and visitors, and ensure they are directed to the appropriate waiting area or other departments, as required, keeping them regularly informed of any delay. • Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic, polite and courteous manner. • Take and relay accurate messages for clinical staff and prioritise information as required. • Liaise with medical secretaries and ward clerks in other areas / departments across the Trust. • Deal with queries and challenging patients at reception knowing when to escalate to senior staff or when to request assistance. • Undertake clerical duties as directed by clinical staff on duty or the Clinical Service Manager. • Report any problems to the clinical lead / Clinical Services Manager as appropriate. • Book patients into the Unit, entering / updating demographic details on to Patient Centre / the Patient Administration System (PAS); compile notes / arrange for existing notes to be located / identified and delivered/ collected in advance of appointments / clinics after discharge from the unit. • Book patients into Review clinic as directed by Clinical Team Leader/Service Manager as appropriate. • Collect and deliver post for both internal and external mail. • Collect and deliver notes to other departments within the hospital under the direction of clinical staff. • Undertake photocopying activities and the distribution of copies as required. • Collate stationery requests for ordering as and when required. • Ensure the waiting area are clean and tidy, reporting any issues to the Clinical Service Manager. • Undertake daily and monthly filing. Arrange transfer of files to Medical Records. • Enter basic data onto standard programmes (for example, using Excel).