Receptionist

Main Duties and Responsibilities Provide a positive and welcoming environment in Front of house services, meeting and greeting patients coming into the sites. Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management, Providing Complaints process information when necessary. Send out reminders to patients for up-and-coming appointments Contact patients to provide feedback on our services in various ways Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying. Chaperone for a clinician if requested. Act upon requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters. Reporting of faults, equipment breakdown or failure, building maintenance to operations manager / On call Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure. Opening and securing of premises as required. Escalation of concerns to the Operational Manger as required Ensure you are consistently up to date with site specific requirements, e.g. Emergency drug checks at Fairlawns Medical Centre / Additional samples collections at Darnall Primary Care Centre Note: This job description is not exhaustive and may be added to or changed to from time to time following discussion and consultation with the post holder and line manager General The post holder will: Be expected to undertake any other duties as required which are commensurate with the post. Ensure that all duties are carried out in line with PCS policies and procedures. Travel to other PCS sites to provide cover where required, Site change could be requested at short notice in the event of adverse weather conditions / Buildings closure etc Job description Job responsibilities Main Duties and Responsibilities Provide a positive and welcoming environment in Front of house services, meeting and greeting patients coming into the sites. Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management, Providing Complaints process information when necessary. Send out reminders to patients for up-and-coming appointments Contact patients to provide feedback on our services in various ways Carry out a variety of clerical duties as and when required i.e. scanning, filing, faxing and photocopying. Chaperone for a clinician if requested. Act upon requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practices behalf Shared responsibility for reception, waiting room and consultation rooms upkeep and tidiness including leaflets and posters. Reporting of faults, equipment breakdown or failure, building maintenance to operations manager / On call Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure. Opening and securing of premises as required. Escalation of concerns to the Operational Manger as required Ensure you are consistently up to date with site specific requirements, e.g. Emergency drug checks at Fairlawns Medical Centre / Additional samples collections at Darnall Primary Care Centre Note: This job description is not exhaustive and may be added to or changed to from time to time following discussion and consultation with the post holder and line manager General The post holder will: Be expected to undertake any other duties as required which are commensurate with the post. Ensure that all duties are carried out in line with PCS policies and procedures. Travel to other PCS sites to provide cover where required, Site change could be requested at short notice in the event of adverse weather conditions / Buildings closure etc