Receptionist x 2

It is the responsibility of each receptionist to assist in the smooth running of the practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person, telephone and even via email.To act as first point of contact for anyone accessing the practice.To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.To ensure all telephone calls are answered promptly & managed appropriately.To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.KEY TASKS: Reception duties:Greeting and booking in or patients for surgeries and clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate actionMaking appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary Job description Job responsibilities It is the responsibility of each receptionist to assist in the smooth running of the practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person, telephone and even via email.To act as first point of contact for anyone accessing the practice.To ensure that all visitors and telephone callers to the practice are greeted professionally and friendly.To ensure all telephone calls are answered promptly & managed appropriately.To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries or new patient registration.KEY TASKS: Reception duties:Greeting and booking in or patients for surgeries and clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate actionMaking appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary