Recovery Analyst

Recovery Analyst Location: Windsor, Berkshire Salary: Competitive + Bonus + Benefits Job Type: Full-time | Permanent CTR Select is recruiting on behalf of a growing financial services organisation for a Recovery Analyst to join its Collections team. Office based, working Monday - Friday 8.30am - 5pm. This is an excellent opportunity for someone with experience in recoveries, collections, credit control or debt management who enjoys investigating cases, negotiating payment solutions and managing their own portfolio. Key Responsibilities • Manage a portfolio of overdue customer accounts. • Contact customers to agree repayment arrangements and recover outstanding balances. • Investigate customer circumstances using Companies House and other online resources. • Review financial information and assess affordable repayment plans. • Maintain accurate case notes and CRM records. • Monitor Companies House for changes affecting customer accounts. • Escalate cases to legal representatives where appropriate. • Work towards recovery targets while ensuring regulatory compliance. • Identify opportunities to improve processes and customer outcomes. Skill and Experience • Experience in Recoveries, Collections, Credit Control or Financial Services. • Strong negotiation and communication skills. • Excellent attention to detail and organisational skills. • Confidence handling difficult conversations professionally. • Good IT skills and experience using CRM systems. • A proactive, resilient and customer-focused approach. If this Recovery Analyst role is of interest to you, please click apply or contact Marie Spratley in our Egham office.