Resident Service Assistant

Job Title: Resident Service Associate Location: North London Type: Permanent Working Pattern Shift pattern operates on a 4 on / 4 off basis, with working hours from 6am to 6pm. Overview We are seeking a personable and hands-on Resident Service Associate to represent the building and deliver a high standard of day-to-day service. This role focuses on supporting residents, maintaining smooth building operations, and ensuring the space remains secure, well-presented, and welcoming at all times. Key Responsibilities Act as the primary contact for residents, guests, and on-site contractors. Assist with resident move-ins, inductions, and routine enquiries. Complete regular building walkthroughs, identifying and escalating issues promptly. Monitor access control, deliveries, and adherence to safety procedures. Maintain clear shift handovers and communicate effectively with colleagues. Support resident communications, building notices, and occasional on-site activities. What We're Looking For A customer-focused individual with a positive and professional approach. Dependable and well-organised, with the ability to manage busy periods calmly. Strong verbal and written communication skills. Confident using IT systems and digital platforms. A proactive team member with excellent attention to detail.