Resident Service Assistant/Reception

Resident Service Assistant, Birmingham, B15 Temporary, £13.50ph, potentially permanent Exciting and vibrant residential development is in need of a customer focused and proactive temporary Resident Services Assistant/Reception to support resident services, leasing, community engagement and day-to-day operations while helping to create a welcoming environment residents are proud to call home. The key responsibilities of this role include: • Act as the first point of contact for residents, visitors and prospective residents. • Deliver outstanding customer service and resolve resident enquiries efficiently. • Manage reception, parcels, deliveries and resident communications. • Support resident events, community engagement and social media activity. • Assist with leasing activity, viewings, Right to Rent checks and occupancy targets. • Support apartment turnarounds, inspections and move-ins. • Help maintain high standards across communal areas and facilities. • Assist with health & safety compliance and contractor coordination. • Contribute to positive resident reviews, retention and overall site performance. Key Requirements: • Minimum 2 years' experience in a customer-facing role, ideally within BTR, PBSA, hospitality or residential property. • Confident, professional and approachable. • Excellent communication and organisational skills. • Strong customer service mindset with a proactive, can-do attitude. • Good IT skills, including Microsoft Office. • Basic understanding of landlord/resident relationships and health & safety principles. If you possess the necessary skills and experience, and are available for an immediate start, please submit your CV! (ritzrecempbus)