Retail Bureau Manager

Retail Bureau Manager (Store Manager)Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - SundayLead the Way as a Retail Bureau ManagerAre you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis... • Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies • Inspire and coach your team to deliver personalised, engaging experiences for every customer • Build lasting relationships with customers, understanding their travel needs and matching them with the right products • Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient • Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally • Lead by example in delivering our eurochange sales framework and maintaining our high standards • Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust • Conduct regular cash reconciliations and audits to manage risk and minimise losses • Analyse branch KPIs and performance data to identify opportunities for improvement • Train and mentor your team to grow their skills, confidence, and careers • Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations • Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business • Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership BehavioursAs a Bureau Manager, you’ll be expected to: • Lead by example, embodying eurochange’s values in every interaction • Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported • Empower your team to make decisions, solve problems, and take ownership of their performance • Recognise and celebrate success, motivating your team to achieve and exceed their targets • Demonstrate resilience and adaptability in a fast-paced retail environment • Foster a positive, inclusive workplace where everyone feels valued and can thrive • Give and receive feedback openly and constructively, always looking for ways to improve • Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of #Teameurochange • Proven experience leading teams in a retail, banking, or financial services environment • A commercial mindset with a track record of meeting and exceeding sales targets • Strong leadership skills with the ability to motivate, coach, and develop others • Financial acumen, including managing budgets, cash handling, and risk controls • Knowledge of AML, KYC, and financial compliance standards • A passion for customer service and relationship building • Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! • Colleague Rate on Travel Money • 28 days holiday (inclusive of bank holidays) • High Street Discounts • Free 24/7 Virtual GP service for you and your family • Cycle to Work Scheme • Employee Wellbeing & Financial Support through Retail Trust • Employee Assistance Programme – because you matter! • Wagestream – access your earned wages when you need it • Recognition Awards for outstanding service • Additional holiday entitlement after 1 year • Life Assurance • …and much more! Our VisionTo be the UK’s go-to travel money provider, adding value to every customer’s journey. Our PurposeForeign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts. Our ValuesWe Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere