Russian Customer Service Advisor

Russian Speaking Customer Service Advisor Edinburgh – Office Based £26,800 Monday–Friday, 8:00am–4:30pm Love travel? Fluent in Russian? Ready to build a career in customer service? We’re looking for a Russian Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace. If you’re passionate about delivering exceptional service and want to work in a role where no two days are the same—this could be for you. What’s in it for you? • 33 days annual leave • Monthly performance-based bonus • Free on-site gym • Health cash plan • Employee wellbeing & assistance programme • Enhanced sick pay • Life & health insurance • Enhanced maternity, paternity & adoption policies • Ongoing training & career development • Regular team events & incentives • Refer-a-friend bonus scheme The Role As a Russian Speaking Customer Service Advisor, you’ll be the first point of contact for customers, supporting them with travel-related queries across multiple channels. Your day-to-day will include: • Handling customer enquiries via phone, email, and live chat • Providing solutions with empathy, professionalism, and efficiency • Building rapport and delivering a personalised customer experience • Staying up to date with company promotions and policies • Working collaboratively with your team and contributing to a positive environment What we’re looking for • Fluent Russian and English (essential) • Previous customer service experience • Strong communication and interpersonal skills • Confident using Microsoft Office and handling written communication • A calm, solution-focused approach under pressure • Positive attitude with a genuine passion for helping customers Why apply? This is more than just a customer service role, it’s a chance to join a company that invests in its people, offers real progression, and creates a workplace where you’ll feel valued every day. Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.