Safe Haven Team Lead

• Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures. • Coordinate referrals and enquiries, ensuring timely and appropriate responses. • Provide leadership and supervision to the team on shift, offering guidance, coaching, and support. • Deliver direct support to individuals in severe distress or crisis using trauma-informed,person-centred approaches. • Ensure the environment remains safe, calm, and welcoming. • Maintain accurate and high-quality record keeping and ensure compliance with service protocols. • Support the recruitment, induction, and ongoing development of staff. • Monitor team performance, conduct observations, and provide constructive feedback. • Promote influence and participation of people with lived experience, encouraging feedback and participation in service development. • Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma. • Manage safeguarding concerns and incidents in accordance with organisational policies. • Support compliance with health & safety, safety planning, and information governance requirements. • Support the Manager in implementing service strategy and maintaining quality standards. Job description Job responsibilities • Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures. • Coordinate referrals and enquiries, ensuring timely and appropriate responses. • Provide leadership and supervision to the team on shift, offering guidance, coaching, and support. • Deliver direct support to individuals in severe distress or crisis using trauma-informed,person-centred approaches. • Ensure the environment remains safe, calm, and welcoming. • Maintain accurate and high-quality record keeping and ensure compliance with service protocols. • Support the recruitment, induction, and ongoing development of staff. • Monitor team performance, conduct observations, and provide constructive feedback. • Promote influence and participation of people with lived experience, encouraging feedback and participation in service development. • Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma. • Manage safeguarding concerns and incidents in accordance with organisational policies. • Support compliance with health & safety, safety planning, and information governance requirements. • Support the Manager in implementing service strategy and maintaining quality standards.