Sales Administrator & Parts Coordinator

Sales Administrator & Parts Coordinator • Location: Peterborough, UK • Hours: 25 Hours Per Week OR • Salary: £20,000 to £22,500 depending on experience The RoleWe are looking for an organised and customer-focused Sales Administrator & Parts Coordinator to support our client's sales and aftersales activities. This is a varied role that combines sales administration, customer service, and spare parts coordination.The successful candidate will be responsible for processing customer enquiries and orders, preparing quotations, coordinating spare parts requests, and providing administrative support. The role requires excellent attention to detail, strong organisational skills, and a professional approach to customer service. • Prepare and process customer quotations, sales orders, and invoices • Maintain accurate customer and order records within company systems • Support the sales team with administrative tasks and documentation • Coordinate deliveries and communicate order updates to customers • Assist with the preparation of reports and general office administration • Ensure all customer correspondence is handled professionally and efficiently • Manage incoming spare parts and service enquiries via phone and email • Identify customer requirements and recommend suitable replacement parts, accessories, and upgrades • Generate quotations and actively follow up • Promote maintenance agreements, spare parts packages, and product upgrades • Develop relationships with existing customers • Support service engineers by sourcing and coordinating required parts • Maintain accurate pricing and parts records Requirements • Previous experience in sales administration, customer service and internal sales • Strong communication skills with a confident telephone manner • Excellent organisational and administrative abilities • Proficiency in Microsoft Office, particularly Excel, Outlook, and Word • Strong attention to detail and accuracy • Customer-focused attitude with a proactive approach What We Offer • Competitive salary • Pension contribution • Opportunity to develop within a growing business • Training • A supportive and collaborative team environment This role is ideal for someone who enjoys combining administration, customer service, and sales within a growing business focused on delivering practical solutions that help customers work more safely and efficiently.