Sales Coordinator

Company profile: We are working with a well-established distributor of packaging consumables that provides a complete packaging solution to each one of its clients. Title: Sales Coordinator Role and Responsibilities: We are currently looking to recruit an enthusiastic and committed individual to be an integral part of a sales team providing back-office support (including providing quotes and placing orders) to enable a field sales packaging specialist to spend their time actively selling, as well as account management to generate new sales orders. Keys responsibilities include, but not limited to: • Support to allocated Packaging Specialist/s (Field sales) • Generate quotes • Process orders • Liaise with Warehouse to check order on course and inform customers of any potential delays/problems escalating to packaging specialist when appropriate • Deal with customer enquiries • Escalate issues to packaging specialist as and when required Account Management/Sales Provide account management for allocated customers including: • Be main point of call for all enquiries • Manage stock levels for call off stock • Deal with any queries/complaints escalating when appropriate • Proactively target new and inactive customers with the aim of gaining sales/regular custom • Actively cross-sell and up-sell products to existing customers General Admin • Answer incoming calls and relocate them to the appropriate person if necessary • Respond to emails that come into general sales email address • File quotes and orders Qualifications and knowledge: • Worked in a similar internal sales role • Worked for Wholesaler/Merchant preferable but not essential • Excellent customer service skills • Good planning and organisation skills • Strong IT skills including using email, word, Business Central (or similar customer order system) • Sales skills Salary & Benefits: • £26,765.00, rising to £28,394.89 • 25 days holiday per year plus bank holidays • Contributory pension scheme in line with auto-enrolment and medical cash back plan