Sales Manager

Job Title: Head of Account Management Salary: £70,000 + Bonus/OTE Location: Basingstoke (Hybrid) Type: Full-time An exciting opportunity has arisen for an experienced Head of Account Management to join a growing SaaS business serving the construction, infrastructure, engineering, and built environment sectors. This player-manager role combines leadership of an Account Management team with ownership of key strategic accounts, driving retention, revenue growth, customer adoption, and overall team performance. Key Responsibilities Leadership & Team Management • Lead, coach, and develop a team of Account Managers. • Set KPIs, performance objectives, and development plans. • Conduct regular coaching sessions, pipeline reviews, and account planning meetings. • Foster a high-performance, customer-focused culture. • Support recruitment, onboarding, and development initiatives. Strategic Account Management • Manage a portfolio of key and enterprise customers. • Build relationships with senior stakeholders and decision-makers. • Lead account planning, customer engagement, renewals, and negotiations. • Act as an escalation point for critical customer issues. Revenue Growth & Retention • Deliver retention, renewal, and expansion targets. • Identify opportunities for increased product adoption and account growth. • Drive cross-sell and upsell activity. • Monitor customer health and proactively mitigate risks. Customer Success • Ensure customers achieve measurable value from the platform. • Increase adoption across departments and stakeholder groups. • Use data and insights to improve engagement and outcomes. • Champion a customer-first approach throughout the business. Reporting & Strategy • Track performance, retention, growth, and customer health metrics. • Provide forecasting and strategic insights to senior leadership. • Identify trends, risks, and opportunities. • Help develop scalable account management processes and best practices. Requirements • Proven experience leading Account Management, Customer Success, or Strategic Accounts teams. • Strong background managing enterprise or key customer relationships. • Demonstrated success in customer retention and revenue growth. • Experience coaching and developing high-performing teams. • Ability to influence C-suite stakeholders. • Strong commercial, negotiation, and relationship management skills. • Data-driven approach to account planning and growth. • Desirable: SaaS, ConTech, construction, infrastructure, or engineering sector experience. Benefits • £70,000 basic salary plus attractive bonus/OTE. • Leadership role within a growing technology business. • Opportunity to shape and develop the Account Management function. • Hybrid working arrangement. • Clear career progression within a fast-growing organisation. To apply, please submit your CV and a cover letter outlining your relevant experience and interest in the role.