Sales Representative

Medical Receptionist / Front of House Location: Jewellery Quarter, Birmingham (Fully on-site role — remote or hybrid working is not available) Job Type: Full-time Working Hours: Monday to Friday, 9:00am–5:00pm, with additional hours when required and occasional weekend cover. Be the Face of a Five-Star Private Healthcare Clinic At House of Health, exceptional patient care starts the moment someone contacts us or walks through our doors. As a premium, five-star private healthcare clinic offering over 20 medical specialties under one roof, we pride ourselves on delivering an outstanding patient experience at every stage of the journey. Our Reception Team plays a vital role in creating that first impression, ensuring every patient receives a warm, professional and seamless experience from arrival to departure. Due to our continued growth, we are looking for an experienced, enthusiastic and highly organised Medical Receptionist / Front of House professional to join our expanding team. If you are passionate about customer service, enjoy working in a fast-paced environment and take pride in delivering exceptional experiences, we would love to hear from you. Job Description As the first point of contact for patients, visitors and clinicians, you will be the welcoming face and voice of House of Health. This is a varied and rewarding role where no two days are the same. You will work closely with our clinicians and wider team to ensure the smooth day-to-day running of the clinic while providing first-class customer service to every patient. Your responsibilities will include: • Greeting patients and visitors with a warm, friendly and professional approach. • Answering incoming telephone calls promptly and efficiently. • Registering new patients accurately, following clinic Standard Operating Procedures (SOPs) at all times. • Booking, amending and confirming appointments. • Checking patients in and out while ensuring clinics run smoothly and on schedule. • Building positive relationships with new and returning patients. • Coordinating closely with consultants and clinicians regarding appointments and daily clinic schedules. • Monitoring and responding promptly to the clinic's shared email inbox. • Keeping up to date with internal communications, including Slack and other messaging platforms. • Maintaining accurate patient records and updating our clinical systems. • Supporting the wider administrative team with general reception and office duties. • Helping maintain a welcoming, organised and professional reception environment. Every interaction is an opportunity to make a patient feel valued, supported and confident in choosing House of Health. A Role for Someone Who Thrives in a Busy Environment House of Health is a vibrant, fast-growing private healthcare clinic where every day is busy. Our reception team manages a high volume of telephone calls, patient enquiries, consultant schedules and administrative tasks, all while ensuring every patient receives the highest standard of care and attention. We're looking for someone who enjoys being productive, can remain calm under pressure and genuinely takes pride in providing exceptional customer service. This role would suit someone who: • Enjoys interacting with people throughout the day. • Remains organised when managing multiple priorities. • Works efficiently without compromising attention to detail. • Enjoys being part of a supportive team. • Naturally provides warm, professional customer service. • Takes ownership of their work and enjoys solving problems. We believe in setting clear expectations. This is not a quiet reception role. It requires energy, organisation, initiative and a genuine commitment to maintaining the high standards our patients expect. If you enjoy working in a premium environment where no two days are the same, you'll find this role incredibly rewarding. What We're Looking For Essential • Previous experience in a receptionist, front-of-house or customer-facing role. • Outstanding customer service skills with a friendly and professional manner. • Excellent telephone etiquette and written communication skills. • Strong organisational skills with exceptional attention to detail. • Confidence following Standard Operating Procedures (SOPs) accurately and consistently. • Ability to manage multiple tasks simultaneously in a busy environment. • Good IT skills and confidence using booking systems, email and Microsoft Office. • Reliable, punctual and dependable. • A positive attitude and willingness to support colleagues. • Availability to work 9:00am–5:00pm, with flexibility for additional hours and occasional weekend cover. Desirable • Experience working within private healthcare. • Experience within hospitality, luxury retail or another premium customer service environment. • Experience using CRM or patient management systems. Benefits When you join House of Health, you'll become part of an ambitious and supportive team within one of the region's leading private healthcare providers. You'll benefit from: • Competitive salary. • A modern, professional and welcoming working environment. • Ongoing training and development. • The opportunity to work alongside leading healthcare professionals. • A supportive team culture where everyone works together. • Genuine opportunities for career progression as House of Health continues to expand. • The satisfaction of making a real difference to every patient's experience. Why Join House of Health? At House of Health, we know that outstanding healthcare begins with outstanding people. We're building a team of passionate professionals who care deeply about delivering exceptional service and creating an outstanding patient journey from start to finish. If you're enthusiastic, organised, enjoy working with people and are looking to join a growing private healthcare business with exciting opportunities for the future, we'd love to hear from you. Apply Today Please apply through Indeed with your up-to-date CV. We review applications as they are received, so early applications are encouraged. If you're ready to become the welcoming face of one of the region's fastest-growing private healthcare clinics, we'd love to hear from you Pay: £27,300.00 per year Work Location: In person