Sales Representative

Overview Our client is seeking a customer-focused and commercially minded Customer Sales Representative to join their contact centre team. This role combines sales, customer service and account development, helping customers identify the most suitable products and services while delivering an excellent customer experience. Salary: £24,979.50 per annum plus PRP. OTE up to £33,379.50 annually. Location: Hybrid - Norwich (70% in office) Key Requirements Essential Experience • Previous sales, contact centre, customer service or account management experience. • Experience handling inbound and outbound customer enquiries. • Proven ability to achieve or exceed sales targets and KPIs. • Experience using CRM systems to manage customer interactions. • Strong administrative and record-keeping skills. • Good working knowledge of Microsoft Office applications. Essential Skills • Excellent verbal and written communication skills. • Strong relationship-building and customer engagement abilities. • Confident closing sales and identifying upselling and cross-selling opportunities. • Active listening and needs-analysis skills. • Ability to negotiate effectively while maintaining a positive customer experience. • Strong organisational and time management skills. • High attention to detail and accuracy. • Ability to manage challenging conversations professionally and empathetically. • Self-motivated with a proactive approach to achieving goals. Personal Attributes • Customer-centric and service-driven. • Commercially aware with a strong sales focus. • Resilient and positive under pressure. • Team player with a collaborative mindset. • Adaptable and eager to learn new systems, products and processes. • Professional, ethical and compliant in all customer interactions. Desirable Experience • Experience within a regulated environment. • Knowledge of third-party payment platforms. • Experience selling subscription-based products or services. • Familiarity with telecare, healthcare, technology or related sectors. • Previous experience supporting retention, upgrade or renewal activities. Key Responsibilities • Manage customer enquiries across telephone, email and digital channels. • Generate, qualify and convert sales opportunities. • Provide product and service recommendations based on customer needs. • Identify upgrade, cross-sell and upsell opportunities. • Prepare quotations and process customer orders accurately. • Build long-term customer relationships to encourage loyalty and repeat business. • Maintain accurate CRM records and sales pipeline activity. • Achieve individual and team sales, quality and customer satisfaction targets. • Work collaboratively with internal departments to ensure a seamless customer journey. • Ensure compliance with company policies, procedures and relevant regulations. Working Environment • Hybrid working arrangement. • Rotating shifts across a 7-day operation. • Performance-focused contact centre environment with sales and service objectives. Screening Requirements • Subject to pre-employment screening, including: • Basic DBS check. • Two years of referencing. • Satisfactory completion of all onboarding checks prior to commencement.